Belgium Job Openings
Yechte Consulting
ServiceNow - Administrator / Senior Support Engineer
Brussels
October 23, 2024
Belgium, Brussels
1 open positions
Senior
Contract
Hiring Process
Time to Answer
2 open days
Process1 Phone Call
1 Onsite Interview
Days to get an Offer4 Days after Interview
Overview
Service Now Administrator/Senior Support Engineer skilled in incident management, process optimisation, and data analysis, with Service Now certification, ITIL knowledge, and experience in Agile methodologies.Job Responsibilities
-
Support and guide the team through the different processes
- Monitoring of the instances
-
Execute maintenance and operational tasks, including small changes, lifecycle management (LCM), and license management
- Incident management: manage second and third-line incidents, including analysis, alignment, small changes, communication, and follow-up
- Release Management: prepare and follow up on releases, including runbook preparation, validation, and presentation in the Change Advisory Board (CAB)
- Process Optimization: optimizing workflows, reducing bottlenecks, and automating repetitive tasks to enhance efficiency and productivity
- Data analysis: understanding of report creation, dashboard management
Must Have Skills
- Experience with Service Now instance health checks, performance monitoring and system upgrades
- Service Now Certified (Admin Course)
- Excellent knowledge of the ITIL framework, including Incident Management, Problem Management, Asset Management, Change Management, Release Management, Process Optimization, and Data Analysis
- Knowledge and experience with Agile or Scrum methodologies
- Strong written and verbal communication skills in English
Nice to have
-
Certified Implementation Specialist or other related certification
- Cloud knowledge
-
Fluency in French and/or Dutch
- Strong troubleshooting, problem-solving, and issue resolution skills
- Excellent interpersonal and communication skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Attractive Benefits
Personal Development
Flexibility
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