We’re looking for a curious Technical Support Engineer
Televic Conference develops, manufactures and markets conferencing solutions to high-profile customers worldwide (e.g. the United Nations, the European Parliament, the French Senate etc.).
In order to boost our growth we are on the lookout for a curious Technical Support Engineer to resolve technical issues (for international clients) that require expert product knowledge. You collaborate closely with your colleagues of product management and R&D in Izegem, and report to the projects & after sales team lead. Regularly (40 %), you go onsite for technical interventions.

Working as a Technical Support Engineer

• You analyze and resolve escalated technical issues that are reported by clients (end-users, integrators, solution partners, etc.) or internal stakeholders.
• You are the single point of contact for clients. You provide status feedback of the corrective measures and the foreseen lead time.
• You occasionally participate in installations performed by external partners and provide on-site customer training.
• You investigate complex and recurrent issues in our lab environment and suggest solutions and improvements to your team and other departments.
• You stay informed of (newly introduced) conferencing solutions and related technologies.
• You report to the Customer Succes Teamlead

Professional skills we’re looking for:

• You are motivated to become a product expert in our conferencing and AV solutions.
• You have a technical bachelor or master degree (e.g. Electronics, ICT, electromechanics etc.).
• You are fluent in English. Knowledge of other languages is a plus.
• You are prepared to spend up to 40% of your time abroad.

But our ideal colleague…

• Is able to remain calm in stressful situations and are good in prioritizing.
• Values customer intimacy and has a proactive approach to problem solving.

What’s in it for you?

• The chance to work on state-of-the-art products in a market that represents sustainability;
• A full time contract (38 hour week) at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing;
• An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
• An environment driven by teamwork and the constant will to innovate;
• The chance to deliver quality, because that’s what we stand for;
• A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.

T

051 30 30 45

Email

n.werbrouck@televic.com