This is us

At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in our User Documentation and Training Expert position, we would be delighted to talk to you.


This is the job

We are now orchestrating an international agile team of customer-oriented IT professionals and engineers initiated by the European Commission to subcontract highly specialized expertise in distinct fields related to Information Technology.
The contracting authority’s premises are located in Belgium, Luxembourg and within the project the intention is to subcontract IT professionals in hybrid mode (near-site or on-site) who will provide their services to various Directorate-Generals (DGs) of the European Commission and numerous European-based agencies.
The project covers a wide range of services related to information systems, including: Development and support, Testing and quality assurance, Operations, Data-related services, Security, Interoperability and trans-European e-Government services, Digital business solutions.
In summary, this project represents a significant effort to enhance IT services within the European Commission and continue digital transformation across Europe.

This is you

• Very good knowledge of building training material
• Coaching experience
• Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
• Proven ability to collaborate with team members to execute a shared project plan and meet deadlines
• Ability to apply high quality standards
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured documents
• Ability to participate in technical meetings
• Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
• Knowledge of Atlassian Confluence and Jira would be an asset.
• Proven knowledge of Java Script “Vanilla”/Jquery, HTML, CSS, Ajax and SQL.
• Experience with APIs and Python is considered an asset.
• Ability to write SQL requests and process the results.

This is your role

• Discuss with stakeholders what they want to do and what can be achieved
• Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
• Writing IS on-line help
• Configuring and testing the system for the training scenarios to be used
• Clarify user expectations of course content and system behavior
• Organizing training/coaching sessions
• Give training / coaching (users and support services)
• Provide guidance using social networks
• Support users in the review process of the documentation
• Ensure proper follow-up via IMT
• QA review of training material to ensure the defined standards and procedures are been followed.
• Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool
• Prepare Storyboards
• Creation of videos in order to explain the use of software to users
• Review of training material specifically videos with audio recordings
• Design graphics that can be updated and reused when needed
• Production of audio scripts
• Should be prepared to record own voice for video and/or appear in videos
• Create and maintain templates and standards and processes
• Publish material, while adhering to the publication standards and privacy standards

What awaits you at Qinshift?
Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel.
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.