THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a UX Designer to join its Experience team.
As an UX Designer, you will report directly to the Experience Manager and propose a Customer Centric strategy for the evolution of our products to reach the set business KPIs. Using your in-depth knowledge of various types of user-centered research, you offer a clear view on the behaviors and needs of customers via research and user tests. Independent and proactive, you are able to conceptualize the business needs through user flows and evangelize the customer approach through various projects.
YOUR ROLE

• Coordinate UI Designer and UX Copywriters
• Be responsible for finding "User Centric" solutions to business issues
• Implement interviews and focus groups
• Carry out qualitative research via data tracking
• Implement customer satisfaction campaigns (surveys, NPS, etc.) and follow up internal and external customer feedback (partners, players, etc.)
• Implement user test plans and create high-tracking scenarios
• Write and communicate test reports
• Define an action plan linked to the user testings
• Provide business insights based on R&D
• Provide guidelines and accompany delivery teams to guarantee customer experience and optimal product quality
• Work with partners to optimize their operations regarding the market culture and demands
• Create, document and maintain various User Journeys linked to our products
• Create wireframes, high-level mockups and other UX deliverables needed for the design and development teams to ensure delivery

YOUR PROFILE

• You have a Master’s degree in User Experience Design and Research (UX), a certification in Product Design OR 6 to 10 years’ equivalent experience
• Native in French, you also have a good level of English (B1 minimum)
• You have in-depth knowledge of various UX methodologies
• You have in-depth knowledge of various types of user-centered research
• You are able to conceptualize ideas using a wireframe, mockup and interface
• You are able to implement and take part in user testing
• You are empathetic and have good communication skills, you also show a lot of autonomy and structure.

WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

• the opportunity to contribute to the international development of a family company from Liège
• the chance to take part in a human and entrepreneurial adventure within a solid group
• a friendly work environment that is adapted to reaching optimal performance
• leadership by talents, values, trust and autonomy
• the opportunity to progress and specialize with our internal mobility system
• a competitive salary package with several perks
• The possibility to work remotely up to 50% for a good work-life balance

THE INTERVIEW PROCESS

Gaming1's news
The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Immerse yourself in our new offices.
We are certified Top Employers 2024! We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
The health of our employees is our priority, we offer 50% remote working, as well as various activities organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.
More, the perks card offered to all Gaming1 employees. Browse the list of reductions.