International company is looking for a Customer Service Executive with a total focus on customer satisfaction and customer experience.
Location: Sao Paulo, Brazil
What we are looking for

• Education: High school diploma
• Idioms:
• Native Portuguese
• Fluent spoken English is a must (daily conversations and interview in English)
• Other languages preferred
• Experience:
• Minimum 2 years experience in customer satisfaction and customer experience improvement
• Experience in logistics and supply chain
• Customer satisfaction techniques
• Advanced Excel
• CRM Management

SOFT SKILLS

• Focus on customer satisfaction and experience
• Highly assertive communication skills
• Problem solving skills
• Conflict Management
• Strong organizational and time management skills
• Empathetic and proactive in dealing with customers
• Attention to detail and results orientation.

KEY FUNCTIONS OF THE POSITION

• The Customer Service Representative will be responsible for providing support, ensuring customer satisfaction and improving the overall customer experience.
• Respond to customer inquiries via channels such as phone, email, and chat.
• Manage and resolve customer complaints, ensuring effective and satisfactory resolution.
• Record customer interactions in the CRM system.
• Maintain up-to-date order information and order tracking.
• Assist customers with relevant product and service information.
• Work with operations team to resolve logistical issues.Generate customer satisfaction reports and feedback.
• Contribute to the process of continuous improvement in customer service.
• Facilitate communication between the customer and other departments as needed.
• Stay abreast of company policies and service standards.
• All activities associated with the position.

BENEFITS

• Schedule: Monday through Friday office hours - occasional Saturday hours as needed.
• Legal Benefits
• Competitive salary
• Work location: Sao Paulo, Brazil

Tipo de puesto: Tiempo completo
Sueldo: R$1.00 al mes
Pregunta(s) de postulación:

• Do you consider that you meet all the requirements of the position?
• Can you maintain fluent conversations in English? daily speaking is required and the interview will be in English.
• What is your salary expectation?

Experiencia:

• Customer satisfaction and customer experience improvement (Obligatorio)
• Advanced Excel CRM Management (Obligatorio)

Idioma:

• Native Portuguese (Obligatorio)
• Advanced Fluent spoken English (Obligatorio)