Brazil Job Openings
FAME SC Consultores en Recursos Humanos
Customer Service Representative
FULL TIME
November 8, 2024
Location: Sao Paulo, Brazil
What we are looking for
- Education: High school diploma
- Idioms:
- Native Portuguese
- Fluent spoken English is a must (daily conversations and interview in English)
- Other languages preferred
- Experience:
- Minimum 2 years experience in customer satisfaction and customer experience improvement
- Experience in logistics and supply chain
- Customer satisfaction techniques
- Advanced Excel
- CRM Management
- Focus on customer satisfaction and experience
- Highly assertive communication skills
- Problem solving skills
- Conflict Management
- Strong organizational and time management skills
- Empathetic and proactive in dealing with customers
- Attention to detail and results orientation.
- The Customer Service Representative will be responsible for providing support, ensuring customer satisfaction and improving the overall customer experience.
- Respond to customer inquiries via channels such as phone, email, and chat.
- Manage and resolve customer complaints, ensuring effective and satisfactory resolution.
- Record customer interactions in the CRM system.
- Maintain up-to-date order information and order tracking.
- Assist customers with relevant product and service information.
- Work with operations team to resolve logistical issues.Generate customer satisfaction reports and feedback.
- Contribute to the process of continuous improvement in customer service.
- Facilitate communication between the customer and other departments as needed.
- Stay abreast of company policies and service standards.
- All activities associated with the position.
- Schedule: Monday through Friday office hours - occasional Saturday hours as needed.
- Legal Benefits
- Competitive salary
- Work location: Sao Paulo, Brazil
Sueldo: R$1.00 al mes
Pregunta(s) de postulación:
- Do you consider that you meet all the requirements of the position?
- Can you maintain fluent conversations in English? daily speaking is required and the interview will be in English.
- What is your salary expectation?
- Customer satisfaction and customer experience improvement (Obligatorio)
- Advanced Excel CRM Management (Obligatorio)
- Native Portuguese (Obligatorio)
- Advanced Fluent spoken English (Obligatorio)
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