Brazil Job Openings
Joom
Customer Success Manager at Joom Pulse
São Paulo
FULL TIME
November 6, 2024
Joom Pulse is one of the key businesses of Joom, international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Joom Marketplace, a platform for shopping from all over the world; Onfy, a pharmaceutical marketplace in Germany, and Joom Pro, a platform for cross-border wholesale trade. Joom's offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil and Portugal. Joom Group has HQ in Lisbon, Portugal.
We are looking for a proactive, client-oriented Customer Success Manager to foster strong relationships, enhance user satisfaction, and support seamless product adoption and retention.
Responsibilities
- Develop and maintain strong client relationships, ensuring alignment with customer needs
- Evaluate of active accounts to identify and resolve issues impacting Saa S users
- Serve as the primary contact for customer inquiries, ensuring timely resolution of issues
- Keep customers informed on new features and best practices to enhance usage
- Monitor customer engagement and satisfaction to identify upsell and renewal opportunities
- Conduct in-depth interviews to gather customer insights, and advocate for customer needs in product discussion
- Lead renewal processes and identify growth opportunities within customer accounts
- 3+ years of experience in customer success management
- Experience with Saa S data management platforms
- Proven track record of handling in-depth interviews
- Ability to collect, structure and filter clients feedback, transfer this to the stakeholders as marketing manager, product manager and other internal teams
- Hands-on experience with customer retention and nurturing relationships with small & medium businesses
- Strong analytical skills and data driven approach
- Fluent in English and Portuguese
- Hands-on experience in outreaching decision makers to identify potential clients
- CLT employment with all benefits according Brazil labour law
- Flexible working hours and 30 days of paid annual leave
- Extended health insurance for the employees, their spouses, and children, including dental care coverage
- 100% paid sick leaves
- Personal development: professional events, workshops, English classes, corporate library
- Daily meal allowance
- Annual team retreats
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