Brazil Job Openings

McKinsey & Company

IT Services Analyst

São Paulo

November 8, 2024

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

Who You'll Work With

You’ll work in our Sao Paulo office as part of our Global Provisioning Capabilities in the Global Tech Hubs function. You will interact with different IT groups, including coordination, office IT, the product team, vendors, and others, to ensure the appropriate supply chain of assets for this location. Moreover, you will interact with colleagues to coordinate equipment delivery or support their needs/questions.

Your impact within our firm

The IT services analyst is based in the Sao Paulo office in Brazil. The Tech Hub provides IT equipment support, logistics, and hardware life-cycle management across multiple service lines (new hire, migration, loaner, break-fix, quick ship) for Mc Kinsey colleagues in the specified location or region.

As an analyst, you will be responsible for the setup, configuration, restoration, and shipment of IT equipment. In addition, you are responsible for all processes related to warehousing and materials management, including monitoring and optimizing inventory levels and refilling inventories.

Your responsibilities will include purchasing activities such as obtaining offers and submitting orders, reviewing order confirmations, and tracking adherence to delivery deadlines.

Furthermore, you will maintain inventory management systems and optimize existing sourcing and service processes. Updating asset warehouse and ticket management systems is as much your responsibility as packaging, labeling, and shipping IT equipment.

Your qualifications and skills

Bachelor’s in Computer Science or equivalent
1+ years of experience in configuring IT equipment incl. Laptops, Desktops, Tablets, Mobile devices, etc.
Strong understanding of the Technical accepts
Solid, practical experience in purchasing and logistics
Strong technical IT skills (in particular PC configuration)
Excellent communication skills
A clear service orientation and a careful approach to work
Sound judgment that enables you to assess situations correctly and prioritize tasks appropriately so that you can keep sight of details even under pressure
The ability to work well in a team while being independent and self-motivated, and to adjust quickly and flexibly to new situations
Process orientation
Customer service focus
Work collaboratively and proactively
Self-motivated with the ability to work independently

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