Apply for Lenovo Technical Support Premier Role at Lenovo

Brazil Job Openings

Lenovo

Lenovo Technical Support Premier

Indaiatuba

FULL TIME

October 22, 2024

General Information

Req #

WD00073637

Career area:

Sales Support

Country/Region:

Brazil

State:

São Paulo

City:

Indaiatuba

Date:

Monday, October 21, 2024

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - Indaiatuba

Brazil - São Paulo - Indaiatuba

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our Story Hub.

Description and Requirements

Lenovo Premier Support é o principal serviço oferecido pela Lenovo aos seus clientes. Como especialista de suporte técnico Premier, você trabalhará com os clientes na resolução de problemas técnicos além do que um suporte de nível um padrão deve fornecer.
Esta posição é uma função técnica dentro da Equipe Técnica Premier que oferece suporte ao Brasil, com sede em São Paulo (ou Indaiatuba).
Nesta função, você fornecerá nosso melhor suporte aos clientes da Lenovo. Como parte de seu trabalho, você fornecerá suporte via e-ticket, e-mail, chat e telefone, enquanto diagnosticará com precisão os problemas relatados no ambiente de produtos de nossos clientes (notebooks comerciais, desktops, tablets, dispositivos inteligentes e AR/VR), despachando peças e serviço aos locais dos clientes conforme necessário.
Você também lidará com escalonamentos de clientes com suporte de nossos engenheiros de nível 2 e gerentes técnicos de contas, conforme necessário.
O candidato ideal será altamente técnico e terá um impulso interno para aprender ainda mais como parte de uma equipe em crescimento, e também terá habilidades de comunicação altamente desenvolvidas (verbais e escritas) para lidar com clientes em qualquer nível.
Requisitos

Conhecimento de Microsoft Test, Microsoft Office
Hardware Assembling,IT Hardware,Hardware Documentation
Test Management Tools
Microsoft Dynamics ERP
Microsoft Tools,Task Organization
Organizing Functions
Finalizando, ou graduado na área técnica
Nivel de ingles Intermediario

Esta função está definida para trabalhar de forma híbrida em nossos escritórios em Indaiatuba

Additional Locations:

Brazil - São Paulo - Indaiatuba

Brazil - São Paulo - Indaiatuba

Brazil

Brazil - São Paulo

* Brazil - São Paulo - Indaiatuba , * Brazil - São Paulo - Indaiatuba

We regret to inform you that this job opportunity is no longer available as it has expired

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