Resources Coordinator

• Evaluate the Field Service demand during the year and define appropriate actions (including recruiting).
• Development of your team competencies as required to address current and future needs.
• Ensure that the team is utilized effectively, having the right people in the right place at the right time.
• Foster strategic relationships with institutes of leaning to attract and develop talent.
• Manage and maintain internal and external relationships, focused on achieving company targets.
• Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).
• Contribute to the annual budget preparation and service forecast evaluations.
• Set the individual performance and development targets of your team.

• Bachelor’s degree in engineering, or technical university or 3-5 years of equivalent work experience in a technical service-minded organization is desired
• 3-5 years of job-related experience with a technical degree and/or bachelor’s degree, and some project management experience or training is required
• Service management skills and/or experience with coordinating service teams is desirable.
• Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage
• Understanding of the Field Service process
• English language proficiency (Spanish and/or Portuguese considered as plus)
• Be proficient with process tools such as Sales Force (CRM), Qlikview and FS Mobility

• High integrity
• Passionate about people
• Customer focus
• Strong focus on quality and safety
• Excellent communication skills (verbal and written) in languages needed to support the team
• Good negotiating skills
• Strong organizational skills
• Team player mindset
• Ability to lead persons of different cultural backgrounds
• Good understand of profit and loss and cost to serve