Brazil Job Openings
Zebra Technologies
Technical Customer Support, I
September 5, 2024
Remote Work: No
Overview:
Let’s create tomorrow together.
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities:
Qualifications:
Required Qualifications:
Hybrid role: São Paulo, Brazil
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities:
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Diffuses upset customers
- Fully documents customer interactions in real-time
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
- Identifies and escalates complex problems under direct supervision
- Works on a limited variety of problems of limited scope using defined procedures and practices
- Collaborates with fellow technicians and supervisor to solve problems
- Familiarizes self with new technologies, products and platforms
Qualifications:
Required Qualifications:
- Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
- 1-3 years demonstrated working experience required
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Fluent level of English (written and verbal) as well as local language as applicable
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- Demonstrates strong customer service and communication skills
Hybrid role: São Paulo, Brazil
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
New Job Alerts
Novartis
Consultor Técnico Especialidades Sr. Pluvicto
Santo Amaro
FULL TIME
November 9, 2024
View Job Description
CPM Holdings, Inc.
Internal Sales Analyst- Industrial Solutions South America
São Paulo
FULL TIME
November 9, 2024
View Job Description
Looking for similar job?
World Health Organization
Technical Officer, Digital Health
Brasília
FULL TIME
August 30, 2024
View Job Description
As a registered user you will have access to CV registration and vacancy notification based on your profile.
Technical Advisor Propulsion Brazil
Niterói
FULL TIME
August 29, 2024
View Job Description
Geotab
Partner Support Technical Specialist - Trilingual Brazil
São Paulo
FULL TIME
August 27, 2024
View Job Description
New Job Alerts
Novartis
Consultor Técnico Especialidades Sr. Pluvicto
Santo Amaro
FULL TIME
November 9, 2024
View Job Description
CPM Holdings, Inc.
Internal Sales Analyst- Industrial Solutions South America
São Paulo
FULL TIME
November 9, 2024
View Job Description