Brazil Job Openings
SupportYourApp
Technical Writer (Customer Service, Brazil)
Brasília
FULL TIME
September 18, 2024
What if you had a chance to be a part of the world’s leading Saa S, Software, or Hardware solutions?
Join us as a Technical Writer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Be responsible for writing, updating, organizing, and maintaining the Zendesk Guide knowledge base articles for seamless multi-brand implementation
- Work on content for large globally recognized brands while collaborating closely with the Support Team, to ensure that the knowledge base is comprehensive, accurate, and up-to-date
- Develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide to provide accurate and helpful product information to customers
- Continuously optimize existing content for clarity, relevance, and SEO to enhance user experience and searchability
- Manage Partner-Specific Branded Content
- Review key performance indicators (KPIs) for the Knowledge Base, and track user engagement and outcomes
- Excellent English skills (at least C1 for both spoken and written)
- Proven experience of 2+ in technical writing
- Familiarity with SEO best practices for content optimization
- Ability to work collaboratively in a cross-functional team environment
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with customer support tools and practices
- Understanding of basic CSS and HTML
- Experience using Zendesk Certification
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Support Your App is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
New Job Alerts
SupportYourApp
(native German & English C1) Customer Support Consultant (Florianópolis, remote)
Florianópolis
FULL TIME
November 19, 2024
View Job Description
Associate Account Strategist, Performance (English, Portuguese)
São Paulo
November 19, 2024
View Job Description
Hewlett Packard
Contract Coordinator Brazil (Analyst / Contract Engagement Manager / Opportunity Manager / Implementation and Escalation Manager)
Barueri
November 19, 2024
View Job Description
Concentrix
Technical Representative, IT Operations
Curitiba
FULL TIME
November 19, 2024
View Job Description
KION Group AG
Analista Atendimento ao Cliente Jr.
Indaiatuba
FULL TIME
November 19, 2024
View Job Description
Outscal Technologies
IT Operations and Betting System Security Coordinator
November 19, 2024
View Job DescriptionLooking for similar job?
World Health Organization
Technical Officer, Digital Health
Brasília
FULL TIME
August 30, 2024
View Job Description
As a registered user you will have access to CV registration and vacancy notification based on your profile.
Technical Advisor Propulsion Brazil
Niterói
FULL TIME
August 29, 2024
View Job Description
Geotab
Partner Support Technical Specialist - Trilingual Brazil
São Paulo
FULL TIME
August 27, 2024
View Job Description
See What’s New: SupportYourApp Job Opportunities
SupportYourApp
(native German & English C1) Customer Support Consultant (Florianópolis, remote)
Florianópolis
FULL TIME
November 19, 2024
View Job Description
SupportYourApp
(fluent English and Spanish) L2 Technical Support Consultant (Rio de Janeiro)
Rio de Janeiro
FULL TIME
September 20, 2024
View Job Description
SupportYourApp
L2 Technical Support Consultant (Brazil)
Brasília
September 6, 2024
View Job Description
SupportYourApp
(fluent German) Back-Office Consultant (Brazil)
São Paulo
FULL TIME
September 5, 2024
View Job Description
SupportYourApp
(fluent German) Outbound Business Development Representative (Rio de Janeiro)
Rio de Janeiro
FULL TIME
September 4, 2024
View Job DescriptionNew Job Alerts
SupportYourApp
(native German & English C1) Customer Support Consultant (Florianópolis, remote)
Florianópolis
FULL TIME
November 19, 2024
View Job Description
Associate Account Strategist, Performance (English, Portuguese)
São Paulo
November 19, 2024
View Job Description
Hewlett Packard
Contract Coordinator Brazil (Analyst / Contract Engagement Manager / Opportunity Manager / Implementation and Escalation Manager)
Barueri
November 19, 2024
View Job Description
Concentrix
Technical Representative, IT Operations
Curitiba
FULL TIME
November 19, 2024
View Job Description
KION Group AG
Analista Atendimento ao Cliente Jr.
Indaiatuba
FULL TIME
November 19, 2024
View Job Description
Outscal Technologies
IT Operations and Betting System Security Coordinator
November 19, 2024
View Job Description