• Client Implementations: Manage and oversee client software implementations across environments (both on-premise and AWS-hosted), including gathering initial requirements, configuring systems, integrating data, and providing training to meet client needs.
• Pre-Sales Activities: Participate in Specialty Sales through the preparation of POCs (Proof of Concepts) and RFPs (Requests for Proposal).
• Post-Implementation Support: Assist clients with business and technical queries, ensuring smooth operation and performance optimization of their systems.
• Managed Services: Act as a dedicated resource to help clients maximize the value received from our solutions, providing ongoing advice, guidance, and training.
• System Monitoring and Automation: Monitor client environments using advanced platforms to troubleshoot and ensure operational efficiency.
• Project Management: Handle project-based work such as change requests and software upgrades, ensuring seamless integration and user satisfaction.
• Technical Issue Resolution: Address complex technical issues related to a client’s full stack, including their technical architecture, software testing, and specific investigations.
• Collaboration: Work closely with global sales and consultant teams to provide daily operational support to our clients.

• University degree in Computer Science, Engineering, IT, Finance, Economics, Mathematics, or related industry discipline.
• At least 2+ years of relevant professional experience.
• Effective communication skills, particularly in client-facing scenarios.
• Strong analytical thinking and problem-solving skills.
• Fluency in English, both written and verbal.

• Experience with SQL and various Database Management Systems (e.g., Oracle, SQL Server, Postgre SQL).
• Knowledge of programming or scripting languages (e.g., shell, Python, Java, Java Script, C#, VBA).
• Familiarity with application server setup (e.g., Tomcat, JBoss/Wild Fly) and web technologies (e.g., Web Services, APIs, XML, JSON, HTML).
• Technical skills in financial reporting or business intelligence systems.
• Proficiency in using Excel, particularly data and chart manipulation through VBA and other functions.
• Knowledge of financial instruments and related software applications.
• Familiarity with Windows Servers and IIS, as well as SAML configuration/setup.
• Interest in capital markets, portfolio management, and financial instruments.