Job Title: Medical Receptionist
Location: Remote, Brazil
About The Company
The In Team is the only clinician founded, healthcare focused remote offshore staffing company serving small to mid sized medical practices in North America. We hire highly-skilled talent from the Philippines to work from home and support a variety of functions within healthcare organizations. We take great pride in hiring only the top 2% global talent to provide high quality outcomes for our clients and their patients.
About the Job
We're currently seeking a Medical Receptionist to join our amazing team. This person will be assigned full-time to a Las Vegas based client specialized in Dermatology. The position includes communicating with patients over the phone, email, and text to coordinate appointments and care. This individual will also be responsible for communicating with dermatologists, office staff and collaborating medical practices. If you're kind, compassionate and enjoy talking to people, this is the ideal position for you.
Responsibilities

• Become a subject matter expert on client’s service offering to effectively explain products and services to their patients and business partners
• Ensure each prospective and current client/patient has a positive experience
• Field incoming communications (phone, email, text) and convert 50% or more to appointments
• Respond to all client and patient inquiries within specified service level
• Ability to prioritize patient needs based on medical urgency
• Develop and distribute end of day reports on bookings and conversions
• Able to handle a variety of tasks independently and simultaneously
• Demonstrate a pleasant disposition with each client/patient interaction
• Stay highly organized and manage voice and email inboxes effectively
• Work collaboratively on a team

Tasks

• Assist with high call volume
• Maintain physicians’ schedules – scheduling office visits and procedures via phone and in-office
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• Educate patients on providers, the practice, and services.
• May schedule radiology/lab
• May include recall/follow-up scheduling
• May include re-scheduling appointments
• Respond to patient questions and inquiries.
• Perform other duties as assigned to support clinic operations
• Stay flexible and supportive, helping out wherever needed, even if its not in the defined job description
• Comfortable with ‘gray area’ and ability to make the best judgment with whatever information is available.
• Complete required call sheets at the end of each day
• Take initiative to learn about the company and grow within the role

Job Qualifications and Skill Sets

• Bachelor’s Degree required, medical degree preferred
• Bilingual English and Spanish
• HIPAA Certification (highly recommended)
• 1-3 year experience in USA healthcare industry required
• Minimum 2 years of experience in a doctor’s office
• Prior dermatology office experience is required
• Prior scheduling experience required
• Good understanding of healthcare plans; read and understand medical benefits.
• Exhibit excellent English communication skills (verbal and written)
• Expert use of Google Workspace
• Experience working in Electronic Health Records
• Experience using Slack and other business administration tools
• Ability to work at least 8 hours each day, 5 days per week, Pacific Standard Time
• A positive attitude
• A pleasant speaking voice when engaging with prospects and customers
• Experience and willingness, working in a team environment
• Excellent organization skills
• Strong work ethic and work from home reliability
• Bilingual (Spanish) is a plus.

Benefits

• Competitive compensation, $5.50 USD/hour
• Work from home
• Work with an amazing, highly engaged team where health and well-being matters
• Full time assignment to a single client
• Seven vacation/sick days
• Six USA statutory holidays
• Growth & professional development opportunities
• Productivity and referral bonus

Job Type: Full-time
Pay: R$990,332.00 - R$3,626,653.00 per month
Education:

• Bachelor's (Required)

Experience:

• US Healthcare: 3 years (Required)
• Dermatology Clinic: 1 year (Required)

Language:

• English and Spanish (Required)

License/Certification:

• HIPAA Certificate (Required)

Application Deadline: 29/11/2024
Expected Start Date: 01/12/2024