About us
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Title: Primary Care Response Assistant (Internal only)
Salary: $57,888 - $72,360 - $79,596 per year (pay range explained below)
Contract: Casual (0.6 FTE) – Term (21 months)
Hours: Sunday to Tuesday – 8:30am to 4:30pm
Location: Remote/Hybrid (Hybrid working is an option in line with FNHA’s flex work policy).
About the role
As Primary Care Response Assistant, you will provide administrative support to the day-to-day operations of the First Nations Virtual Doctor of the Day (FNv Do D) and First Nations Virtual Substance Use and Psychiatry Service (FNv SUPs) clinics. The role is responsible for scheduling the providers by region and the Response Team, and also the consolidation and maximization of billings to ensure accuracy prior to submission to MSP. The role coordinates alongside virtual staff with appropriate on the ground resources, which facilitates EMR integrations and workflows of program with other virtual support pathways. This position provides relief in the event of absence of a Response Team member. The role functions as a member of a collaborative and comprehensive health care team ensuring the provision of safe, ethical and culturally appropriate care to clients and their families.
About you
To be successful in this role you will have:

• Graduation from a Medical Office Assistant Certificate Program from an accredited Community College
• 3 to 5 - years experience in a medical practice with advanced knowledge in billing, data and administrative processes, human resource management principles and practices, and current scheduling practices.

Please refer to Job Specification section of the Job Description for more details.
You may have experience in:

• Demonstrating ability to utilize and understand Medical Terminology, in particular terminology related to substance use and mental health
• Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges required.
• Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset
• Current valid BC Driver's License
• High level of comfort working with technological applications including e MRs, Zoom, Microsoft Suite
• De-escalation and supportive communication
• Basic knowledge of the BC Mental Health Act
• Must have proven ability to maintain professional conduct and confidentiality in the care of patients.

Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits, including:

• Municipal Pension plan with an employer contribution of 9.31% (after 3 months)
• 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
• Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
• And more!

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.
Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: December 3, 2024 (at 23:59)

For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
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