• Provides strategic planning support and change management services by leading and performing feasibility studies, workload efficiency analyses, using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes identifying system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.
• Analyzes operational problems and recommends innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and driving and challenging business assumptions.
• Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, “use case” scenarios and workflow analysis.
• Facilitates consensus on issues, including business design features, program changes, data requirements, privacy issues and reports.
• Develops business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
• Coordinates implementation of applications and/or processes by acting as liaison between the business units, technology and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
• Develops and recommends budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects.
• Provides support for application maintenance, modification and enhancement through programming, database development, report writing and problem solving.
• Analyses system performance and provides recommendations for the development of capacity plans for assigned applications.
• Develops and maintains processes and procedures, SOPs and technical documents for systems and services supported by Inter-Campus operations.
• Conducts analysis related to data conversion routines and system interfaces for assigned applications.
• Supports operational requirements by assembling, creating and maintaining the required set of information systems technical and operational documentation, according to departmental standards.
• Coordinates and implements applications by ensuring documentation, writing and testing of applications and verifying that programs are functional and consistent with specifications.
• Provides system support to users during the development, maintenance and operation of various computer systems by performing duties such as troubleshooting system software problems, testing alternative solutions, and reviewing impact of implemented resolutions over time.
• Conducts research and analysis for the evaluation, selection, administration and support of operating systems, system integration tools, and office automation software for assigned applications.

• A level of education, training, and experience equivalent to a Bachelor’s degree in Business, Health Informatics, Computer Science or a related discipline plus a minimum of five (5) years’ recent related experience including three (3) years in a team lead role.
• Excellent oral and written communication skills including the ability to communicate complex ideas in simple terminology. Demonstrated experience organizing and writing application related documentation and proposals. Ability to understand and clearly relate technical information to internal and external members of the organization. Physical abilities to perform the duties of the position. Ability to work creatively and analytically in a problem solving environment, utilizing advanced critical thinking capabilities. Understands business analysis and project management methodology. Superior ability in presentation, facilitation, negotiation and issue management/escalation. Ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Working knowledge of SQL and other program language. Strong skills and experience in MS Office (Excel, Word, Power Point and MS Project, Access), Share Point and Visio, Crystal reports and other Business Intelligence Tools. Experience with main stream project planning software and tools preferred.

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to Work Perks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.