Support of client service and operations department, invoicing and billing and external customer service requests. This is a 6 month temporary position.

RESPONSIBILITIES/DUTIES: The purpose of this description is to provide a concise statement of the work elements. It is not intended to describe all of elements that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel actions and decisions.

SPECIFIC ACCOUNTABILITES Include, but not limited to:

• Service work order preparation including processing subcontractor invoices, as well as verifying customer pricing for materials and labor
• Final check of all work orders for data accuracy, status, and proper customer PO information
• Updating and verification of D365 service alerts for client pricing and other client specific information
• Reviewing technician notes to verify all materials noted as being used match materials being billed to client on work order
• Support for client services and operational departments, assisting with presentations and document preparation for customer facing documents
• Following D365 company and department procedures
• Responsible for all calls with a system status from Work Complete through Complete – Ready to invoice
• Coordination with Client Service Representatives, operational leadership, to assist customers with billing and or invoice revisions

GENERAL ACCOUNTABILITIES:

• Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction
• Available to work outside of, or in addition to, normal businesses hours.
• Work in compliance with the Company’s polices and procedures including safety manual with safety of self and others in mind at all times.
• Maintain and protect assigned Company assets.
• Accurate written record keeping, submitted on time and complete, including but not limited to:

REQUIRED QUALIFICATIONS:

• High School Diploma or GED
• 1 year of experience with general administrative duties in an office environment

PREFERRED QUALIFICATIONS:

• 1 year of experience in customer service
• Basic accounting and accounts receivable knowledge
• Proficiency with Microsoft Office and computerized business systems as demonstrated by a minimum of 1 year of experience

DEMONSTRATED PROFESSIONAL COMPETENCIES:

• Excellent keyboarding skills.
• Ability to work in a high volume atmosphere
• Ability to solve practical problems and carry out responsibilities under minimal supervision.
• Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
• Excellent interpersonal skills including customer service skills
• Ability to write simple correspondence and present information in one-on-one and small group situations.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member.
• Ability to adapt as the external environment and organization evolves.

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
• Position is a desk job requiring the use of computer, keyboard and phone

Pay Rate: $19 - $23/hour DOE Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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