Credentialing and Recruitment Specialist

Canada Job Openings

William Osler Health System

Brampton

FULL TIME

September 19, 2024

Company Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description
The Credentialing and Recruitment Specialist provides administrative support in the Medical Affairs/Medical Staff Office for the credentialing and recruitment of physicians/dentists/midwives at Osler. The position assists with the application process and requires confidentiality working with both applicants and the College of Physicians and Surgeons of Ontario on practice matters. This position is also responsible for the full range of credentialing functions for privileged professional staff (due diligence and documentation required for credentialing/re-credentialing, appointment and reappointment and onboarding; and ongoing support).
Priority of this complex role is to carry out the duties as per the Public Hospitals Act, Osler professional staff bylaws, and policies and procedures to ensure the successful completion of the credentialing and recruitment process for professional staff at Osler. Given that the position involves numerous steps, attention to detail and accuracy is required as processes evolve.
Accountabilities:

Upon receipt of applications from the Senior Advisor, Credentialing and HOCC, initiate and process new applications for professional staff wanting to practice at Osler
Coordinate temporary privileges upon request by the Senior Advisor in order to meet specific requirements or meet an urgent need for coverage as outlined in the professional staff bylaws
Review, track and evaluate all credentialing documentation and ensure requirements are complete in order to proceed with the application process
Perform due diligence to identify any concerns that arise to the Senior Advisor, Chief/Program Medical Director and Director, Medical Affairs, immediately to determine how they will be addressed
Meet weekly with the Senior Advisor to review applications in process and identify those completed and ready to be presented at the credentials committee; advise Chief/Program Medical Director when applications are ready to be placed on the agenda of the credentials committee
Attend meetings of the credentials committee and minute meetings at the request of the Senior Advisor, Credentials and HOCC
Upon recommendation by the medical advisory committee to the Board that a physician be granted privileges at Osler forward the letter from the Chief of Staff to the applicant to advise them of the MAC recommendation
Once an applicant’s privileges are approved by the Board of Directors forward the letter from the President and CEO to the applicant and begin the onboarding/orientation process, which includes obtaining photo ID badge; parking; access to hospital; orientation session to learn about relevant policies and processes at Osler; relevant payments; provide physician leadership organization chart and answer any questions that physicians may have about the hospital
Coordinate, initiate and oversee the performance review process for new physicians through Emperform and forward to the Chief/Program Medical Director for completion and recommendation whether to move an associate member to active privileges
Once review is completed by the Chief/Program Medical Director advise the Senior Advisor and request that the recommendation be placed on the agenda for the credentialing committee
Once recommendation has been processed and moved through to the medical advisory committee and ultimately approved by the Board of Directors forward the letter from the President and CEO advising of the move from associate to active status to the physician
Communicate effectively with Senior Advisor; Director, Medical Affairs; Chief/Program Medical Director and Chief of Staff in relation to applications in process
Point of contact and resource for the credentialing and recruitment processes and respond to physicians making general enquiries about opportunities to obtain positions at Osler
Work with CMARS credentialing system and identify any concerns or potential for improvements to the Senior Advisor
Participate with Senior Advisor to develop strategy for the annual application for reappointment process with the goal being to begin the process in February to be completed by March each year
Administer medical staff database (e.g. Meditech, physician directory, CMARS electronic application and reappointment programs and Emperform)
Maintain and distribute current physician listing for physicians and distribute to departments as required (i.e. Locating, Communications)
Produce reports, draft letters and other documentation as requested by Senior Advisor, Manager or Director, Medical Affairs
Upon the request of the Senior Advisor, Recruitment and Contracts, develop ads for positions available within the various medical departments; share ad content with the respective physician leader and Senior Advisor; post ads internally within the hospital; receive applications for positions and share with the physician leader, Senior Advisor and Director, Medical Affairs
Schedule interview panels and invite participants as determined by the physician leader; prepare interview materials for panel members; attend interviews with candidates; ensure all documentation shared with panel members is returned to the Medical Staff Office after the interviews and filed;
Ensure reference check is completed by the respective physician leader on external candidates prior to moving forward to the next step of the process; these are verbal reference checks completed by the physician leader
Prepare offer letter for the successful candidate and in the case of a physician leader, prepare contract as requested by the Senior Advisor and/or Director, Medical Affairs
Forward information on the approved candidate to the Senior Advisor, Credentialing and HOCC, to enable the application for privileges process to be initiated
Work with the Senior Advisor, Recruitment and Contracts, on the implementation of the Smart Recruiters system to enable Medical Affairs/Medical Staff Office to streamline the recruitment process for physicians; track applications; and create a data base for each department that is readily available when needed;
Attend external recruitment fairs for physicians as requested by the Manager and Director, Medical Affairs
Extracting statistical reports from CMARS upon request by Director, Medical Affairs and/or Chief of Staff

Qualifications

Minimum of three years administrative work experience in a hospital or similar health care setting
Excellent oral and written communication skills and ability to interact with all levels of physicians and staff
Excellent organizational and time management skills with the ability to prioritize and efficiently manage multiple assignments
Ability to work within a strong cohesive team structure
Possess a strong client focus and willingness to learn and understand the application of the Public Hospital Act, CPSO policies and professional staff bylaws
Knowledge and experience in recruitment and credentialing practices would be an asset
Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information
Hours: Currently days (subject to change in accordance with operational requirements)
This role is Onsite First: Roles that frequently support direct patient care and have dedicated hours when they are available to patients, team members and/or other partners
Salary:
Minimum: $60,216
Maximum: $75,270
Application deadline: September 26, 2024
#LI-LM1

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.
While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

We regret to inform you that this job opportunity is no longer available as it has expired

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