Your main responsibilities will include, but are not limited to, the following:

Support and Adoption:

• Ensure the stability and availability of the software factory’s services and tools
• Adhere to the platform’s SLA in a Follow-The-Sun (FTS) support model
• Operate services in compliance with security regulations
• Communicate effectively regarding incidents and planned releases
• Assist application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines
• Support application teams in using the CI/CD tools provided

Development and Evolution of the Offering:

• Develop prototypes and conduct Proof of Concepts (POCs) to validate new tools for the software factory
• Install, upgrade, and maintain tools and new instances
• Reduce support workload through increased automation and the use of chatbots
• Contribute to the evolution of the offer on Microsoft Azure Public Cloud
• Define and implement monitoring KPIs to establish SLOs/SLAs/SLIs and monitor application performance

Knowledge Sharing:

• Contribute to documentation and promote the correct use of tools
• Write internal processes to improve support team efficiency
• Advocate for best practices on the Continuous Delivery platform and participate in the “Test and Deployment” community
• Serve as the regional (AMER) expert on CI/CD tools, offering advice and guidance when needed

Profile
Skills and Qualifications:
Must Have:

• Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools
• At least 5 years of experience in development or administration of Software Factory tools
• Autonomy: capable of independently leading meetings with users, representing the department to application managers, and escalating issues when necessary
• Ability to understand internal tools, prioritize tasks, follow up on ongoing actions, and keep stakeholders informed of any delays
• A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users
• Ability to propose pragmatic solutions that meet team project needs while adhering to quality standards
• Perseverance and a results-driven mindset
• Strong oral and written communication skills, including presentation skills (ability to present CI/CD tools)
• Client-Centric: Ability to understand users’ needs and provide appropriate assistance
• Collaboration and Team Spirit: Ability to work harmoniously with an international team spread across Montreal, Paris, and Bangalore

Nice-to-Have:

Familiarity with Microsoft Azure, build tools (Maven, MSBuild, npm, etc.), Team City, Jira, Git Hub Enterprise, XLDeploy, Nexus, JFrog Platform, Artifactory, Sonar, Power Shell, Kubernetes, Docker, Terraform, Argo CD, and Git Hub Actions.

LANGUAGE: French and English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interactions with domestic and global clients.

Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices engineering or possesses the requisite license as prescribed by the applicable provincial or territorial engineering regulator. We are seeking individuals with expertise in IT engineering-related functions, but licensure from an engineering regulator is not a prerequisite for this position. Engineering is a regulated profession in Canada which is restricted in terms of use of titles and designation. ”