director, Strategy, Analytics & Insights – 14 month contract (Hybrid – Toronto or Vancouver)


Now Brewing! - director, Strategy, Analytics & Insights – 14 month contract #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. The Canada Strategy, Analytics & Insights team purpose if to Connect, Ignite and Enable Support Partners to see more, know more and achieve more.



As director, Strategy, Analytics & Insights you will lead three discreet portfolios of work – Business unit Strategy & Rhythm of the Business (Ro TB), Innovation & Store Equipment, and Analytics & Insights. In this highly cross-functional role you will work across all Canada support teams and select U.S. support teams to establish team focus and priorities, considering & responding to the on-going needs of the Canada business and latest Enterprise context. The ultimate portfolio objective is to create both direct and secondary Brand, Employer & Business equity growth in collaboration with others.

As director, Strategy, Analytics & Insights you will create value in the following areas:

• Foster a team environment focused on Organizational Talent development & Career growth by building partner capability through situational leadership and coaching, proactively identifying future and partner team needs in readiness to support organizational success and support the progression of high potential talent through meaningful career planning & coaching.


• Create Strategic clarity, connectivity & control through defining and driving integrated, multi-year Strategic planning. As part of this work, you will help to drive integration of strategic outcomes & initiatives to financial objectives, while ensuring connectivity to overall Enterprise goals and process.


• Generate on-going Brand, Employer & Business equity growth through direct portfolio leadership of Strategic Equipment and related multi-year strategic roadmap and full lifecycle portfolio management (Define/Develop/Deliver), and secondary support (strategic facilitation, etc.) for highest priority and most complex domestic Innovation Opportunities.


• Foster and lead Data & insight driven thinking & planning through leadership of both Market research and Applied analytics portfolio for the Customer & Store domains. You will work in close partnership with Canada PMO and Store Development teams, as well as the Enterprise DAIBO organization to deliver portfolio goals.


• Support Organizational capability by growing partner analytical, strategic & innovation acumen via ongoing consultation, leading innovation within cross-functional teams and meaningfully democratizing and embedding customer insights.

Summary of Key Responsibilities:

Leadership – setting goals for the work group, developing organizational capability and modeling for we work together.

• Ensures stakeholders are informed and engaged and is accountable for all stakeholder engagement activities and communication delivery.

• Leads and influences across functions, regions, cultures, and program leadership to align the organization for successful deployment of large-scale initiatives.

Planning and Execution – developing strategic and operation plans for the work group, managing execution and measuring results:

• Develops strategic vision for business area and provides key inputs and collaborates within functional or business leaders to develop short – and long-term operating plans.


• Prepares the organization for deployment and ensures that all business, organization, and systems readiness activities are completed on time. Drives pre-deployment behavioural changes.


• Works with functional and deployment leads to implement communications, change management, training, partner care and deployment activities.

Business Requirements – directs program plan development and manages process transformation and gains executive support and alignment for prioritization of those opportunities.

• Identifies risks and issues impacting successful deployment and works with program team to develop resolution.


• Serves as the business advocate to the program, identifies and articulates business requirements and prioritizes requirements for scope definition.

Partner Development & Team Building – challenges and inspires partners to achieve business results.

• Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.


• Provides coaching, direction, and leadership support to team members in order to achieve partner, business and customer results.


• Models leadership behaviors that are grounded in Starbucks Mission and Values.


• Drives the engagement, development, and performance of all members of their team.

We’d love to hear from people with:

• Has excelled navigating the organization and working with multiple functions across the company, including Finance, Product/Marketing, Store Development, Supply Chain, Store Operations, Licensed Stores, and Partner Resources


• Strong wiring with key constituencies within the SSC and Global Starbucks organization


• Experience with the Strat Planning, Ops Planning and Financial Planning processes at the Canadian and North American levels


• High-level of Market research and Applied analytics experience, with an understanding of the Analytics & Insights lifecycle from brief through to work delivery inclusive of implications & recommended actions


• High-level of financial acumen, with an understanding of the financial levers that have sales and profit impact on the business


• Demonstrated excellence leading cross-functional teams in solving complex strategic problems


• Experience in facilitation leading prevailing Human Centered Design methodologies and/or The Starbucks Way

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.

If you live in the greater Toronto or Vancouver area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.



Self-declaration as a member of an employment equity group will not be used to make employment decisions, nor will it impact any aspect of employment with Starbucks. Through voluntary participation, candidates consent to Starbucks’ collection and use of self-declaration information for the statistical purposes of analyzing and monitoring hiring practices.

Starbucks Corporation is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.