About This Opportunity

Responsibilities

• Oversee the dispatching of equipment service calls
• Monitor the Dispatch Grid and backlog to ensure productivity and efficiency
• Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement.) in Technician workday
• Accurately process and schedule Customer Service Tickets within designated milestones.
• Receive inbound emails and calls from the Technician or Field Service Supervisor
• Perform parts transfers or market searches for technicians (evenings and weekends)
• Act as a contact between CSSC and Field Service for escalations and investigation
• Report on equipment and service activities for key stake holders and other functional areas
• Oversee equipment service projects and initiatives
• Create Purchase Orders (POs) in SAP
• Process and audit Market Execution Partner (MEP) invoicing

Qualifications

• High school diploma required
• 1+ years of customer service experience required
• Strong communication by email, phone, in person
• Ability to work effectively in a team environment
• Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
• Flexibility to work evenings, weekends, and holidays.
• SAP experience is an asset
• Knowledge of Canadian geography is an asset