The Dispatcher/Customer Service personnel will execute the day-to-day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving, and updating information. Identifying and participating in the resolution of issues relating to day-to-day driving activities & handling the drivers is an essential responsibility of the Dispatcher. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
Specific responsibilities include:

• Dispatch: Transmitting and receiving all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
• Satellite and Telephone Management: Handling of all drivers related satellite messages or calls within assigned and overflow queues.
• Reporting: This involves the recognition, communication telephonic, emails and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
• Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day-to-day issues that may arise.

Our ideal candidate will possess the following qualifications:

• Must have 4-5 years of experience in similar role & same industry
• Educational background in Supply Chain Management (or other relevant area such as Business)
• Comfortable to operate computer and computer software or ability to learn fast
• Dedicated experience providing customer service in a similar work environment
• Well organized, an excellent communicator and have a keen sense of timeliness
• Demonstrated attention to detail, communication, problem solving and planning abilities
• Knowledge of the transportation industry and North American geography are considered assets
• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

Why Galaxy Freightline:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider

Galaxy Freightline is committed to Diversity and Inclusion in the Workplace
Job Types: Full-time, Permanent
Pay: $40,000.00-$60,000.00 per year
Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Morning shift

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching (Trucking): 2 years (required)
• Dispatcher/Customer Service (related to Trucking): 2 years (required)

Work Location: In person