Position Title: EMR Analyst
Job Type: Full-Time, Permanent
Department: IT
Job Location: Alberta (Calgary or Edmonton)
Reports to: EMR Services Supervisor
Date Last Updated: September 2024

JOB PURPOSE:
Reporting to the Supervisor of EMR Services, the EMR Analyst will act as a subject matter expert in all aspects of Electronic Medical Records (EMRs) and associated systems. This role encompasses design and customization, training and implementation, reporting, system maintenance, and quality assurance.

JOB DIMENSIONS:

PRINCIPAL RESPONSIBILITIES:
1. Electronic Medical Records (EMR) / Project Management:

• Gather, organize, and evaluate relevant information, such as current clinical workflows and current system specifications.

• Communicate with internal stakeholders and conduct interviews as necessary to understand current practices and how they will translate into new workflows and/or new system(s).

• Communicate with external software vendors to ensure a seamless end user experience.

• Assist with project management at multiple stages, including the research, testing, and implementation of new workflows and/or systems.

• Support new site implementation, incoming data migration, and user acceptance testing.

• Manage the incoming migration process, including communications and timelines.

2. Team Member Training:

• Create training plans for individuals and teams, delivered both virtually and in person.

• Conduct training and implementation of new features and additions to the EMR system(s).

3. Administrative / Reporting Duties:

• Create, manage, schedule, and distribute complex reports for various teams.

• Develop and manage a quality assurance program for new workflows and/or new system(s).

• Design and manage custom templates for use within the EMR and related systems.

• Run test scenarios on upcoming software releases and report defects.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Proven experience working with EMR systems in a healthcare setting.

• Strong understanding of clinical workflows and healthcare processes.

• Proficiency in EMR software design and customization (e.g., CHR, Med Access, Accuro).

• Project management experience.

• Excellent training and communication skills.

• Ability to analyze and interpret complex data.

• Detail-oriented with strong problem-solving skills.

• Familiarity with regulatory requirements and standards in healthcare information management.

• Project management experience.

• Training and presentation skills.

• Report generation and data analysis.

• System maintenance and troubleshooting.

• Quality assurance and audit skills.

• Strong communication and interpersonal skills.

CONTEXT AND ENVIRONMENT:
Must be able to work in a fast paced, high pressure and complex technical environment that requires attention to detail. Incumbent may sit at a computer, view a computer monitor, and use a telephone headset for extended periods of time. May be required to work unconventional hours, weekends, holidays, late nights, or early mornings. Able to employ professionalism, patience and self-control in responding to escalated situations. May be require travel to clinics and offices as needed to provide training and support. Occasional/ Rare moderate to heavy lifting while transporting objects, such as computers, network equipment and servers. May be required to provide after-hours support for security events. Must be able to pass government mandated security screenings.

INTERNAL COMMUNICATIONS:

• All levels/departments of Medicentres

• Physicians

• Clinic Support Office (IT, Accounting, HR)

EXTERNAL COMMUNICATIONS:

• External Software Vendors: EMR Service Providers, Provincial Health Services, Other Technology Vendors/Providers

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