Apply for IT Analyst Role at Peninsula Canada

Canada Job Openings

Peninsula Canada

IT Analyst

Toronto

FULL TIME

September 23, 2024

Company: Peninsula Employment Services Limited
Job Title: IT Analyst
Department: IT
Location: Toronto, ON
Salary: $60,000 - $70,000
Type of Employment : Full-Time, Permanent (On-site)

About Us
Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice, and health and safety advice to small and medium-sized businesses located throughout Ontario. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.K., Ireland, Australia, New Zealand and most recently, Canada, and employs over 1,500 people globally. Peninsula opened its Canadian office in September 2017 and has quickly become one of the fastest growing companies in Ontario, Alberta, Manitoba, Saskatchewan and British Columbia.
The Role of IT Analyst
An exciting opportunity has arisen to join the growing IT Department and become a member of the team. You will be working in a team-based environment on the internal Service desk and rotating onto the infrastructure team to help with route cause analysis and to expand your knowledge. This role offers a great opportunity for a technically minded individual to be part of an enthusiastic team. The company is keen to ensure on-going development of skills and knowledge within the IT Department and offers great development opportunities as part of the standard salary package.
Job Purpose:
The IT Analyst will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnostics and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Coverage includes Office based staff as well as remote users based in the field.
Why Join our Team?
We are building a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you'll love it. Your customer service and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you'll really make a difference to all sorts of people.
Day-to-Day Duties and Responsibilities

Responsibility for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users
To provide application support to our internal Users
The department is responsible for resolving any IT-related faults quickly and efficiently
To work within schedules and deadlines to agreed business priorities
To be pro-active in suggesting and proposing new technologies to support the businesses
Identify on-going improvements to existing business systems
Escalating IT issues to the IT manager where necessary
Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Troubleshoot network issues
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Ensure service desk SLAs are met, maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide stats for number of IT issues and status of outstanding and resolved incidents
Publishing support documentation to assist staff with requests for information & provide staff training if required

Education/Experience

University degree in IT/Computer Science or related field
Experience in 1st/2nd line support
Experience with supporting customers over the phone
Familiar with Office 365 environments
Experience with Cisco networking environments
Experience with Cloud platforms (Microsoft Azure)
Experience with Microsoft Power Automate
Azure Active Directory
MS In Tune – Mobile Device Management
Setting up new users and disabling expired accounts.
Be passionate about technology
Knowledge of ITIL

We regret to inform you that this job opportunity is no longer available as it has expired

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