Reporting to the Manager of Payments, Reporting, and Client Experience, the successful candidate will play a crucial role in managing and administering our employee expense management system. This position offers the opportunity for long-term growth and development within our organization.
Major Responsibilities include:

• Administration and management of the employee expense management system (Concur), providing support to end users and troubleshooting issues.
• Reviewing and approving expense reports for policy compliance and accuracy on a weekly basis.
• Performing expense report audits to ensure adherence to the Travel & Expense policy.
• Providing second-level approval on verified expenses to ensure timely reimbursement.
• Resolving unpaid out-of-pocket expense claims and providing solutions to users.
• Reviewing and analyzing outstanding expense and out-of-policy reports, escalating as necessary.
• Completing monthly reconciliation of corporate credit card charges.
• Creating postings from Concur to ERP systems and collaborating with Finance teams for coding clarification.
• Utilizing Excel and Cognos Report Writer for monthly, quarterly, and annual corporate dashboard reporting.
• Documenting existing processes and recommending improvements.
• Developing and maintaining training documentation and delivering training presentations.
• Supporting the integration and expansion of the Concur expense platform.
• Managing the Travel & Expense mailbox and responding to inquiries.
• Administering the corporate credit card program, including processing applications and managing change requests.
• Troubleshooting declined and fraudulent transactions and communicating with the corporate credit card provider.
• Supporting the T&E Manager in service provider negotiations and acquisition integrations.

Expense Management Coordinator Mandatory Skills

• Previous experience with Concur or a similar expense management tool is a MUST.
• Strong time management skills and flexibility to respond to critical deadlines and changing priorities.
• Excellent verbal and written communication skills, with the ability to effectively communicate with all business partners, including senior leadership.
• Strong proficiency in Microsoft Office, with an intermediate level of proficiency in Excel.
• Superior customer service skills and the ability to create positive interactions across all organizational levels.
• Strong critical analysis and problem-solving skills.
• Strong attention to detail and effective organizational skills.
• Team player with the ability to work effectively in cross-functional teams.

Expense Management Coordinator Desired Skills

• Post-secondary education in Commerce, Business, or a related field.
• Experience with large ERP systems such as JDE or SAP is considered an asset.
• Bilingual in French and English is an asset.
• Ability to develop and maintain collaborative working relationships.

Expense Management Coordinator Start Date
The anticipated start date for this position is October 28, 2024.

Expense Management Coordinator Location
This is a hybrid position based in Calgary, Alberta, Canada, with office accessibility at Livingston Place.