Canada Job Openings
UNITED PARCEL SERVICE
Operations Management Specialist
Concord
PART TIME
October 11, 2024
Concord, Ontario Canada
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position works in the package center servicing customers and coordinating the center’s administrative activities. This position may be responsible for the training and development of center administrative employees where such employees are assigned and will direct the work of others.
Responsibilities:
- Monitors the Package Center Information System (PCIS).
- Administers service recovery and guaranteed service refunds.
- Maintains issues tracker for designated clients and tracks customer service metrics.
- Responds to customer requests and resolves customer concerns.
- Provides dispatch for non-management employees for On-Demand Services, Service Recovery, Rapid Recovery, etc.
- Performs account maintenance on pick-up accounts, consignee billing, etc.
- Audits various internal systems and reports.
- Performs light maintenance on hardware and software systems.
- Performs DIAD maintenance, updates, and control.
Qualifications:
- MS Office knowledge (Access Database, Excel and Word)
- High school diploma, GED, or International equivalent
- Key entry skills
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
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