who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Retail Facilities team is responsible for the luxury care and upkeep of our retail store spaces in the North America market. We respond quickly to incoming repair requests, while we implement strategies to get ahead of and prepare for tomorrow’s requests. This is a team of agile problem solvers, who are able to pivot quickly, and thrive in uncertain environments. We work hard, and we get things done.

a day in the life: what you’ll do

Reporting to the Facilities Manager, the Facilities Specialist is responsible for leveraging their repairs & maintenance experience to support our stores within their assigned areas and maintain them to a luxury condition. This role is responsible for the efficient execution of emergency and non-emergency repairs and service calls within established budgets and timelines.

• Respond to all repair & maintenance questions from stores
• Analyze proposals to ensure cost and scope meets the needed scope of repair
• Use previous experience and mechanical aptitude to validate troubleshooting and diagnoses performed by on-site technicians
• Ensure repair timeline SLAs are met
• Execute store maintenance programs per established frequencies and scopes of work
• Compile and submit weekly invoices
• Diagnose utility account concerns, liaising between construction, our bill pay provider, and utility providers

qualifications

• Minimum 2 years of experience in facilities maintenance
• Working knowledge of retail environment
• Basic knowledge in systems such as HVAC, Electrical, Plumbing
• Versatile with capacity and capabilities to manage multiple projects
• Possess organizational, time management, and trouble-shooting competence
• Agile and able to prioritize and re-prioritize daily or throughout the day as needs change
• Superb communication skills - verbal and written
• Proficient in MS Office and Excel, Smartsheet, Power Point

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation and Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000 - $86,600 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as hybrid under our SSC Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.