Canada Job Openings

Stelco

Field Support Analyst

Nanticoke

FULL TIME

August 29, 2024

With a legacy that spans over 100 years, Stelco is a company that has grown along with Canada and its global partners. We understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to, once again, take on that challenge from here at home.
Field Support Analyst
Job Location: Nanticoke, Ontario
Job Type: Full-Time
About the role:
The Field Support Analyst is responsible for supporting general end user computer infrastructure technology and services at the Stelco facilities.
Safety is the Core Value of Stelco and the individual will make safety the #1 priority in the execution of all work activities, including monitoring contractor/vendor safety in support of work efforts.
This is an onsite position reporting to the Information Systems Services Manager.
Your day-to-day

Provide general support for all PC, tablets, printers, MFD, mobile terminal, tag printers, Black Berry and i Phones, VOIP phone and software issues including daily customer service and problem ticket management
Participate in daily support activities with local resources and business areas
Manage computer inventory and equipment
Gather requirements and respond to customer requests
General project management, where applicable
Provide 24/7 on call support on a rotating schedule supporting both Hamilton and Lake Erie facilities.
Be able to lift 50lbs and have the physical fitness necessary to work in a heavy industry environment

What you bring to the table
Job Qualifications

Degree/Diploma from University/College in related Computer Science, Engineering or IT Technology field or equivalent work experience
A valid Ontario G or G2 Drivers License and reliable vehicle is required

Job Skills and Knowledge

Working knowledge of installation, configuration, troubleshooting, maintenance and upgrades to all Windows desktop-based operating systems
Knowledge of endpoint technologies and their application in an enterprise environment
Informed in Antivirus. Encryption Management. Cyber Security
Significant attention to detail, timeliness, accuracy, and skill to grasp concepts quickly.
Excellent verbal and written communication skills
Must be comfortable working in a mill/manufacturing environment

Your work environment

Normal, fast-paced office environment for a high impact team

Sponsorship for work authorization is not available for this position. It is the candidate’s responsibility to ensure they are legally authorized to work in the location to which they apply.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Stelco is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.
Job Types: Full-time, Permanent
Licence/Certification:

Driving Licence & reliable vehicle (required)

Work Location: In person

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