Salary: $80,000 – $90,000
Actual compensation within the range will be based on experience. We also offer quarterly variable compensation package (bonus) + benefits.

About Specsavers
Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do
The Infrastructure & Application Support Engineer is a vacancy for someone ideally with a background in IT Infrastructure and Security with exposure at the enterprise level. The position offers the successful candidate immense potential to pursue their technical skills and gain valuable experience whilst being exposed to new technologies and IT architectures. This position would be a good fit for someone who has an affinity for solving problems and providing solutions.

The Infrastructure & Application Support Engineer reports directly to the Technical Operations Manager while working closely with other members of the Technical Operations team as well as all Specsavers Technology teams. The Engineer will also work collaboratively with the Commercial, Retail, and Supply Chain departments.

Key Responsibilities

• Act as a point of contact for escalated tickets from the Service Desk
  

• Update tickets within the ITSM
  

• Administer, maintain, and be a point of escalation for Networking and Cloud platforms in Canada
  

• Collaborate with functional partners in the UK & Australia for technology changes and implementations
  

• Engage with third-party support to resolve difficult problems and act on change requests
  
• Prioritize & troubleshoot issues either in person or using remote control software
  
• Remediate software patches, updates, and upgrades
  
• Manage restricted access to on-site networking for third parties
  
• Monitor, maintain, and configure alerting systems
  
• Engage in root cause troubleshooting for Core Applications in Distribution Centers, Support offices, and Retail stores
  
• Administration, maintenance, and troubleshooting of hardware and network production systems
  
• Utilize network performance monitoring tools to isolate and find the root cause of issues
  
• Administer servers when necessary & coordinate with contracted vendors
  
• Support IT hardware (PC, Network, Printers, Telephony, Storage)
  
• Working collaboratively on Cross-functional projects end to end
  
• Maintain inventory tracking and control of hardware and software
  
• Create and maintain project and network-related documentation as required
  
• Maintain (and create where needed) documentation on user processes, hardware, and software
  
• Provide high-level technical explanations for outages
  
• Communicate with all levels of the organization
  
• Provide solution-based technical demonstrations to stakeholders
  

What We’re Looking For

Essential

• 3+ years of experience providing technical support in an Enterprise IT environment
  

• 3+ years of experience providing 3rd line technical support for Core Applications & networking
  

• 3+ years of experience with databases, networks (LAN, WAN), and Saa S programs
  

• 3+ years of experience in setting up and configuring Core Applications and networking
  

• 3+ years of experience providing technical support for servers, switches, structured cabling
  

• 3+ years of experience in supporting Meraki, Azure, Cisco VOIP, Office 365, and Splunk
  

• 3+ years of experience in supporting security products such as Firewalls, SIEM and EDR
  

• High level of accuracy and attention to detail
  

• Effective organizational skills
  

• Exceptional time management skills
  

• Ability to exercise diplomacy and discretion and to handle highly confidential information appropriately
  

• Ability to work effectively with an off-site/remote workforce including vendors
  

• A high level of accuracy and attention to detail
  

• Excellent communication skills
  

• Effective organizational skills
  

• Exceptional time management skills
  

• Familiarity with cloud network hardware infrastructure such as Cisco & Meraki
  

• Good knowledge of cloud technology (Office 365, Azure)
  

• Good exposure to MDM systems such as Intune / JAMF
  

• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  

• Configuring connectivity between on-site and cloud infrastructure
  

• Basic skills with VOIP technology including SIP & Qo S
  

• Ability to configure, manage, and maintain security products
  
• Basic knowledge of servers, networking, and storage for troubleshooting purposes
  

Nice to have

• Knowledge and working experience of ISO 27001, NIST, and PCI Compliance
  

• Previous experience with Supply Chain and/or Retail Technology
  

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
  
• 1 extra paid day off and an eyecare voucher on your birthday
  
• RRSP matching
  

• Quarterly performance bonus
  

• Healthcare spending account
  

• Health and dental benefits effective on your first day
  

• Team and company social events
  

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.