Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:


As part of the Rogers DOCSIS Engineering Operations team, the “Infrastructure Specialist” will be responsible for support and administration of the DOCSIS platform. Reporting to the Manager of DOCSIS Engineering Operations, this position requires a strong background in IP Networking and deep knowledge of DOCSIS standard. Please note that background checks are required as a condition of employment.

Who we're looking for:

• Serve as the last-tier support for IP/DOCSIS services on CMTS/CCAP devices. These services include residential voice, video, data, and TPIA networks.
• Assist in timely identification, isolation, analysis and resolution of network and service faults.
• Recommend unique approaches to problem resolution, situation analysis, testing strategies, and fault reproduction.
• Provide expert level support for change control activities including impact analysis, MOP reviews, implementation and post-activity verifications.
• Create and maintain all related network and support documentation.
• Collaborate with Engineering, Project management, vendors, various TACs and other groups to ensure seamless introduction of new technology, platforms and services into production.
• Provide feedback to engineering teams regarding identified network design and performance problems.
• Build relationship and collaborate closely with other departments across the organization and vendors.
• Be on periodic on-call rotation.
• Adhere to all applicable Health and Safety regulations in accordance with company policies.

What you bring:

• Minimum of 2 years of hands-on experience on DOCSIS platforms
• Minimum of 5 years of hands-on experience on IP networking, Cisco/Juniper routers, switches and firewalls
• In-depth knowledge of DOCSIS standard is required
• In-depth knowledge of routing protocols such as RIP, OSPF, BGP, IS-IS, MPLS and Multicast is an asset.
• In-depth knowledge of internet protocols such as IPv4, IPv6, ICMP, TCP, UDP, DHCP, DNS is required.
• Good knowledge of Python, JSON, YAML, BASH and regular expressions partnered with a good understanding of C, C++, SQL, Netconf, and Jupyter notebooks would be an asset.
• Strong knowledge of Unix and Linux operating system
• Excellent technical troubleshooting, interpersonal and verbal/written communication skills
• Excellent teamwork skills
• Self-motivated, high energy, flexible and capable of working in a fast-paced environment with changing priorities.

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 314045


At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology