International Specialist, Enrolment and Operations

Duties:
The International Specialist, Enrolment Services and Operations (International Specialist), is responsible for ensuring international applicants and students receive equal treatment and enrolment services consistent with that of domestic students. In addition to a sound understanding of global educational systems and trends surrounding international education and current IRCC regulations, the International Specialist must also have a thorough understanding of all VIU programs, policies, procedures, and administrative systems related to student admissions, registration, and fee assessment.
Reporting to the Registrar, this position will act as the unit specialist within the Office of the Registrar for international admission and registration concerns. The International Specialist will offer expert operational advice and assistance regarding complex issues surrounding international applicants and students. They will assist with onboarding for new Admissions Officers (AOs) and Enrolment Services Representatives (ESRs) and assist with ongoing training specific to international admissions and registration.
The International Specialist has a critical role as a member of the Office of the Registrar management team, ensuring current issues related to international students are brought forward and considered. In addition to supporting the Nanaimo Registration Centre, support may also be provided to various departments throughout the University such as Student Affairs, Advisors, International Education, and others.
Required Qualifications:
A bachelor's degree from an appropriately accredited institution. Minimum of five years of post-secondary experience in international admissions or other related departments, or in a comparable large organization. An equivalent combination of education and experience may be considered.

• Experience reviewing international documents and converting international grades to Canadian equivalencies.
• Excellent written and oral communication skills.
• Advanced customer service skills are required to problem solve and work under pressure in a dynamic, fast-paced environment during peak times and within deadlines.
• This position requires high levels of attention to detail and the ability to respond professionally and effectively to complex questions from prospective and current international students, applicants, parents, sponsors, agents, and VIU faculty and staff (including staff at VIU overseas offices).
• Ability to use Microsoft Office applications including Microsoft Windows, MS Word, MS Excel, MS Outlook, MS Teams, and the Internet at an advanced level and a keyboarding speed of 50 wpm.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.
Note:

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.