Company Description

Why work at Accor?

We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Apart from our deep roots in Moncton (in our 29th year), we have an excellent reputation in the community, we take great pride in the work we do, and we have fun doing it!

Job Description

Luxury Reservation Sales Consultant Bilingual

As a Luxury Reservation Sales Consultant, you will be a key member of our sales team. You'll reserve luxurious brands such as Fairmont while having authentic, unscripted conversations with guests. Our consultants share their expertise and knowledge of our spectacular, iconic properties, like the Fairmont Banff Springs, Fairmont Le Château Frontenac, Sofitel Montréal and many more.

Taking inbound calls in an unscripted environment, making reservations for historic castles, luxurious resorts, and iconic city hotels while having authentic conversations
Help your guests select the right room and package by Turning Moments Into Memories
We are known as Heartists® (Heart + Artist); everything we do comes from the heart, and you are free to be creative when talking with our guests

What is in it for you?

A starting salary of $20.60 per hour (this includes an hourly language premium for French, $1.50 hourly)
An additional shift premium of $1.00 for hours worked after midnight
This is a remote position
Medical and Dental benefits, comprehensive company paid coverage to take care of you and your family
2 weeks paid vacation and 13 paid statutory holidays annually
A company matching Pension Plan up to 5%
Annual Wellness Subsidy of $300
Discounted rates to visit our luxury hotels around the world
Training is fully paid, on-site and personalized in a small group setting

Qualifications

Your experience and skills include:
Professional level fluency in both French and English
Education and/or experience in hospitality, tourism sales, customer service,
Ability to navigate multiple computer programs simultaneously while conversing with guests

Location and Availability Requirements:
We are recruiting specifically for our evening shift, which is from 5:30pm to 2:00am, and includes some weekends and holidays. The rotating schedules provide some weekends off
This is full-time, permanent, career position, we do not hire for part time, and we do not offer temporary positions for students during school breaks
Must be currently legally entitled to work full time in Canada
Must be located in New Brunswick, Nova Scotia or Prince Edward Island Canada
Must be able to commit to 4 weeks onsite in our contact centre in Moncton for initial training/onboarding
Qualified candidates are provided with accommodations travel expenses
For remote positions, suitable high-speed internet connection is required (direct connection - not wireless or satellite) and a suitable home workspace

Additional Information

Your team and working environment:
We take pride in our diverse and multicultural workplace where you can live the values that are meaningful to you, including protecting our planet, helping our community and being part of an environment where diversity, equality and inclusion are actively lived. If you're interested in contributing to industry-leading, award-winning initiatives, you'll fit right in with us!
Your Team Leader is passionate about helping you discover your talents and develop your skills and abilities

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Are you ready to answer the call to join our team?

To Apply: careers.accor.com

Key word: Moncton

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