Entity: WELL Health Clinic Network Inc.
Position: Medical Operations Team Lead
Type: Full Time
Location: Calgary
Salary Range: $63,000 - $66,000CAD


About the Company:
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country, As of 2024, our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca
Position Summary:
We are a leader in delivering high-quality healthcare services through innovation and patient-centric care. We are seeking an experienced and dynamic Senior Medical Operation Team Lead to guide our administrative team, physician success, and ensure the smooth operation of our facility.
What you will be doing:

• Leadership & Team Management: Lead and mentor the medical operations team, fostering a collaborative and productive work environment. Provide guidance, training, and performance evaluations to team members.
• People & Culture: Champion the company’s culture by fostering an inclusive and positive work environment. Implement and oversee initiatives that promote employee engagement, development, and well-being. Ensure alignment of people and culture strategies with organizational goals.
• Operational Oversight: Oversee the operational delivery of all services and technology solutions, ensuring efficiency and high standards of service.
• Staff Scheduling & Coordination: Manage and coordinate scheduling for administrative staff, ensuring adequate coverage and optimal workflow
• Practitioner Relationship Management: Maintain and strengthen relationships. with clinic practitioners ensuring clear communication and efficient operations. Act as the point of contact for key stakeholders.
• Client Complaint Resolution: Manage and resolve client complaints with a commitment to resolving issues within 24 hours, adhering to service level agreements (SLAs). Implement processes to improve client satisfaction.
• Process Improvement: Identify areas for operational improvement and implement strategies to enhance efficiency and service quality.
• Team Coverage and Support: Support the team with sick and vacation coverage.

You have:

• Experience: Minimum of 5 years in medical office administration, with at least 2 years in a leadership role.
• Leadership Skills: Proven ability to lead and manage teams, with strong organizational and multitasking abilities.
• Physician Support: Experience in supporting physicians' administrative needs and ensuring their operational success.
• Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, partners, and clients.
• People & Culture: Demonstrated experience in fostering a positive workplace culture, with a focus on employee engagement and development.
• Technical Proficiency: Strong proficiency in medical office software and technology solutions.
• Problem-Solving: Strong problem-solving skills with a focus on client satisfaction and operational excellence.
• Knowledge: In-depth understanding of industry regulations, accreditation standards, and best practices.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.
At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.
WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.
Want Read more about us: https://stories.well.company/