• Acts as an authoritative source for Scheme governance processes, procedures and requirements in compliance with Metrolinx’s Agreements with its transit agency partners. In particular, as Payments (PRESTO) prepares to move through Procurement transition activities
• Identifies governance risks and opportunities, providing issues management advice, guidance and strategic direction to the Manager, Client Governance, to anticipate, identify, prioritize, manage and minimize issues as they arise
• Assesses and evaluates items to be brought forward to each transit agency governance committee in accordance with their terms of reference, including quality assurance, proving recommendations to senior management and all staff levels to ensure appropriate governance processes and controls are followed
• Supports the Manager, Client Governance, in the development and review of executive presentations, leadership internal briefings, and speaking remarks
• Assists with and delivers presentations and training internally and to transit agency partners
• Guides the delivery of the Client Satisfaction Survey and continuous improvement action plans, working closely with cross functional leads
• Leads the coordination and acts as secretary for various client governance committees through collaboration with the leadership team and departmental leads, to effectively manage their optimal functioning
• Develops agendas and coordinates other governance reporting, including action tracking
Organizes, coordinates and assists with special projects as assigned by the Manager, Client Governance

What skills & qualifications do I need?

• Completion of a degree in Business Administration, Communications, Public Administration, or related field – or a combination of education, training and experience deemed equivalent
• Demonstrated years’ of experience, preferably within the public sector, developing communications and governance materials; managing special projects, complex and sensitive issues/tasks, timely flow of information along with stakeholder interaction
• Experience preparing and managing client and executive correspondence and responses to enquiries/related issues, and leading and coordinating preparation of governance meetings such as Board of Directors, Executive Committees (or equivalent meetings)
• Demonstrated knowledge of governance best practices, protocols and procedures
• Ability to handle highly confidential and sensitive information
• Analytical and problem-solving skills and initiative, with sound judgement to analyze and prioritize requests, and make recommendations
Proven ability to meet tight deadlines while paying attention to details, ensuring a high standard of quality work

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