What are your contributions to the team?

• Responsible to capture performance for Customer Experience, Strategy & Performance Team, including: KPI management, special projects execution of customer activities from Sales, Spec'ing, Delivery to Entry-into-Service & Voice of Customer (Customer Satisfaction survey data analysis).
• Maintain detailed actions and project plans to insure continues improvement.
• Coordinate tasks, involves appropriate resources and ensures proper task completion based on data collected.
• Manage customer aircraft technical issues with multifunctional teams to ensure that issues are brought to resolution in a timely manner.
• Interface with Contracts to identify any key risks that could impede customer deliveries.
• Manage business performance by using appropriate systems, tools and program KPIs.
• Prepare and lead weekly reviews, including internal management reviews.
• Collaborate with Strategy & Performance Team and stakeholders to creatively solve problems and brainstorm solutions.
• Ensure the use of best practices and applies lessons learned from previous projects.
• Identify risks, threats, or opportunities that could impact the success & budget of the project and escalating issues to Strategy & Performance Team
• Identify deviations between project scope and desired deliverables, initiating change requests as needed.
• Control quality by reviewing deliverables prior to presentation, enhancing internal and external deliverables/documents as needed, suggesting improvements as appropriate.
• Coordinate with internal resources/stakeholders such as Engineering, Contracts, Customer Facing Team, Quality, programs, Aftermarket and Logistics during project execution.

How to thrive in this role?

• You hold a Bachelor’s degree in Project Management (or equivalent) and a minimum of seven (7) years of experience in program management; or equivalent experience; PMP certification an asset.
• You have related experience in business or commercial aviation.
• You have a minimum of two (2) years related experience in a customer facing role.
• You have excellent organizational and planning skills, are able to set priorities in order to achieve important milestones.
• You have exceptional communication skills; you are able to communicate at all levels of the organization, from the shop floor to the boardroom level, as well as with customer representatives or our executive customers themselves.
• You have strong customer orientation.
• You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
• You are fluent in English & French (written and spoken) would be an asset.