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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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How will you make an impact in this role?
Reporting to the Director, Product Delivery & Integration within ICRST, within the Regional Services Technology team in Canada, the Senior Engineer II, leverages deep Software product

development knowledge to lead the design and development of complex software systems, drive the delivery of value -add initiatives for the Canada ICS business, driving innovation and efficiency and promoting best practices in software development such as code reviews, automated testing, and continuous integration/continuous deployment (CI/CD).
In this role, you will play a pivotal part in designing, developing and optimizing software solutions that support our mission to provide exceptional products and services. You will be part of an agile team that will require collaborating with other engineers, work closely with cross functional teams to deliver high quality, scalable software, understand the requirements and deliver solutions that meet business needs.

The successful incumbent translates business objectives into broader technical journey planning and execution for both ICS and the impacted platforms and COE’s across programs. They will be key in helping develop multi-year feature, epic, journey level capability plans, roadmaps, strategies, delivery plans and programs of work. They will anticipate, track, and resolves risks, dependencies, and overall impediments to delivery, while working very closely with business,

COE, technical/platform, and framework teams across the franchise, representing Technology as part of the Technology leadership in Canada.
Focus: Leads the design, development, testing, troubleshooting, debugging, deployment, documentation, reliability, and availability of software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications.
Key Responsibilities:
Software Development

• Perform technical aspects of software development.
• Function as a leader on a software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation).
• Lead code reviews and automated testing.
• Debug software components and identify code defects for remediation.
• Leads the deployment, support, and monitoring of software across test, integration, and production environments.
• Automate deployments in test or production environments.
• Automatically scale applications based on demand projections.
• Adhere to security and regulatory best practices Leadership.

Leadership

• Demonstrate increased self-reliance to achieve team goals.
• Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.
• Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.
• Mentor and guide success within the team Scope of Impact/Influence.

Scope of Impact/Influence

• Leads and mentors teams of engineers through ongoing development efforts.
• Ensures engineers enforce team standards.
• Ensures Engineering team delivers a quality product that meets the customers’ needs.
• Accountable for accurate completion and quality of all documentation and work produced by engineering team.

Education & Experience:
5+ years of software development experience in a professional environment such as:

• Wide breath of engineering experience.
• Proven experience leading teams of engineers.
• Hands-on expertise with application design, software development, and automated testing.
• Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
• Bachelor’s Degree in computer science, computer science engineering, or related experience required, advanced degree preferred.

High Performing Behaviors:

• Finds opportunities to embrace innovative technologies to enable business capabilities.
• Keeps up-to-date on current research and technology in the industry.
• Empowers teams to automate deployments into production environments.
• Empowers teams to dedicatedly scale applications based on demand projections.
• Takes accountability for the success of the team achieving their goals.
• Drives the team’s strategy and prioritizes initiatives.
• Mentor and guide all team members to success within the team.

Knowledge/Skills:

• Able to communicate complex data structures and associated components.
• Designs, codes, tests, maintains, and documents application components.
• Lead reviews of colleagues' work.
• Defines test conditions based on the functional and non-functional requirements provided.
• Has deep understanding of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s).
• Monitors system performance and availability and improves software quality through root cause analysis.
• Deep understanding of infrastructure technologies and components.

Technology Core Competencies:

• Adaptive Communication.
• Agile Practices.
• Industry and Company Knowledge.
• Organizational Change Management.
• Technical Acumen.
• Technology Industry Trends.

Game Changers:

• Adaptability
• Collaboration & Teamwork
• Continuous Improvement
• Courage
• Curiosity
• Ingenuity
• Servant Leadership
• Tenacity

Role Core Competencies:
Technical:

• Emerging Technologies
• Programming/Software Development
• System Design
• Testing

Functional:

• Business Analysis
• Data Analysis
• Data Management
• Governance and Reporting
• Release and Deployment
• Systems Development Management
• User Experience Evaluation and Analysis

Leadership:

• Analytical Thinking
• Builds High Performing Teams
• Coaching and Mentoring
• Decision-Making
• Executive Presence
• Relationship Management
• Influence and Negotiation

Business:

• Business Product Knowledge
• Problem Solving

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.