161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Senior Manager, Change Delivery Lead
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.


Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

A Day in the life of a Senior Manager, Change Delivery Lead:

In this role, you will lead the delivery of the most significant and high priority outcomes in Canada while leading a team of project managers deployed against top strategic initiatives. You will drive a culture focused on outcomes, inclusion, and positive change management. You will partner with senior leadership to help design and manage how work is delivered at Capital One Canada.

Your responsibilities will involve the following:

• Lead a team of project managers to develop and implement top programs across Canada
  
• Strategically break down ambiguous and high-priority problem statements into thoughtful programs and lead them independently
  
• Provide leverage to project customers by being a strategic and tactical thought partner to effectively drive project delivery and efficiency
  
• Effectively manage scope, schedule, resources and budget and communicate status, impediments, risks, and issues across all levels by understanding the needs of the program and leveraging defined processes, tools, and systems
  
• Function as a trusted advisor to senior leaders to win together (even when they might have dissenting opinions on the path forward) and represent the momentum behind the work
  
• Provide a clear vision of how delivery as a practice supports Canada’s top strategic goals and functions a competitive advantage for the business
  

Here’s what you’ll need to be successful:

• Proven leader of people with 7+ years of experience leading large-scale projects; coach and player mentality where you will lead people as well as your own projects
  
• Exceptional communication and influence skills built through proven success working with senior leaders and cross-functional teams to embed new ways of working
  
• Excellent problem-solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams coupled with an unwavering commitment to deliver for our customers
  
• Proactive and low-ego leadership style demonstrated through 4+ years of change management experience in start ups, technology, or consulting firms
  
• Credible track record of improving the effectiveness of delivery in dynamic, matrixed environments
  
• Superior judgment and stakeholder management skills
  
• Exceptional organizational skills including attention to detail
  
• Ability to create and deliver inspiring and compelling business presentations to a cross-functional and multi-tiered audience (including C-level executives)
  

Basic Qualifications:

• Bachelor’s degree
  
• 7+ years of experience in delivering large-scale objectives and improvements, preferably in a financial-services or technology setting
  
• At least three years of people leadership experience
  
• Change management certification or proven business experience at scale
  

Preferred Qualifications:

• Strong Excel, JIRA , and Confluence skills
  
• PMP or similar certification is a plus
  
• Experience working in agile, lean, and SAFe environments strongly preferred
  

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).