At Wayne Toyota, we are committed to investing in our dedicated team of professionals and to providing outstanding products and services to our guests. By consistently focusing on these goals first, our guests will experience the highest level of care, value & knowledge in our industry.
As our service and sales departments continues to grow, we are looking for someone to join our Business Development Team and assist our service team in booking service appointments. The ideal Service Appointment Coordinator candidate will exhibit and/or be able to give examples of the following core values:

• Positive Attitude (friendly, caring, thoughtful; causes others to smile)
• Leadership (empowered to model the Wayne Toyota mission and core values)
• Trustworthy (honest, loyal & ethical)
• Self Motivated (strong work ethic combined with a desire to continually improve)
• Reliable (dependable and accountable for work done)
• Team Player (working together daily to achieve our vision)

The main responsibilities include:

• Promptly answer phones and emails in a friendly and professional manner, making every reasonable effort to ensure the customer's experience is as pleasant as possible
• Generating appointments for the service department through timely follow up of incoming calls and electronic communication along with making outbound calls and electronic communication with our customers
• Ensure accuracy of customer information on file
• Management of customer relationship software (CRM) for both the dealership and Toyota Canada
• Assist with other administrative tasks
• Continual learning and education
• Meet or exceed key performance indicators of the dealership and Toyota Canada

The ideal candidate will also have the following qualifications & requirements:

• Passion for giving each customer a customized and great experience
• Strong verbal and written communication and organizational skills with customers and team members
• Enjoy a fast-paced environment
• Comfortable with a computer-based scheduling environment, customer relationship management software and easily learn new software
• Willingness to continually learn and improve skills
• Valid class G driver’s license with no major convictions
• Work schedule Monday - Thursday 10am - 7pm, Friday 8am - 5pm

If you believe you meet the qualifications above, please reply in confidence to our Service Management Team.
Job Type: Full-time
Pay: $36,000.00-$49,500.00 per year
Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Thunder Bay, ON P7B 0A7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• automotive part or service: 1 year (required)

Licence/Certification:

• G2 or G driver's License (required)

Work Location: In person
Application deadline: 2024-11-07