Supervisor (Operations)

• Create a work culture that makes the store an inviting place to work.
• Build confidence in your team through proper training and support.
• Delegate tasks to team members and set daily priorities in collaboration with the management team.
• Complete tasks in a timely manner and ensure hard deadlines are met.
• Communicates in a clear and concise manner to the team, leading effective huddles/meetings/coaching sessions.
• Funnel down pertinent information to the team.
• Follows and enforces company expectations, policies, and procedures.

• Engage with customers to deliver exemplary customer service.
• Actively aim to increase and share industry knowledge to all team members.
• Greet and engage customers in conversation and use strategic methods to increase sales metrics.
• Motivate the team to suggestive sell products that compliment the customers purchase.
• Encourage the team to suggest our preferred label and exclusive brands.
• Resolve customer complaints regarding sales and service; inform the General Manager.
• Accountable for product rollouts and product launches in partnership with the management Team.

• Meet or exceed store financial targets.
• Review and monitor the loss prevention program to protect the company’s inventory and assets.
• Review financial documents (invoices, costs etc.) for accuracy.

• Complete the daily expectation checklist, when required.
• Ensure the Manager-On Duty program is being followed when required.
• Ensure opening and closing cash procedures are being followed and managed in an efficient and effective manner. Investigate and report any discrepancies to the General Manager and Cash management team.
• Set/Relay daily tasks for the store in absence of a manager and communicate expectations to the team.
• Ensure all merchandising and pricing guidelines are followed.
• Ensure the store is always clean, maintained, stocked and ready for business.
• Ensure the store standards are being upheld.
• Review flyers, upcoming event and promotions; execute appropriately.
• Monitor incoming ecommerce orders and action accordingly.
• Monitor communications (email, voicemail).
• Identify and address maintenance issues in a timely manner. Inform the General Manager of all maintenance issues.
• Execute merchandising programs in partnership with the management team.

• Plan merchandising strategies for large orders in collaboration with the General Manager and management team. Communicate the plan with the team and execute.
• Work with your team to ensure orders are put away the same day they arrive.
• Follow-up on credits and returns to vendors.
• Complete monthly cycle counts within the allotted time frame and investigates and reports any discrepancies to the General Manager prior to seeking approval to post from the Area Manager.

• Ensure all LP/HSE audit requirements are being met in collaboration with the HSE representative and General Manager.
• Ensure that daily transaction logs and negatives are addressed daily.
• Complete breakage weekly.
• Ensure that all HSS reporting is completed as per the reporting guidelines.
• Attend all required meetings and training sessions.

• Ensure that OHS, LP, Pro Serve/Serving It Right/TAP and other regulatory requirements and procedures are implemented and adhered to in collaboration with the Operations Manager and HSE representative.
• Participate in health inspections, audits.
• Ensure all first First-Aid, LP and OHS Training is managed accordingly and arrange for more training on a need-by-need basis.
• Maintain Pro Serve/Serving It Right and ensure employees maintain Pro Serve/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met.
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

• Minimum of one year experience in a supervisor role.
• Previous operations / warehousing experience is an asset.

• Post-secondary education or equivalent (preferred, not required)
• Pro Serve/Serving it right Certification.
• First-Aid Certification considered an asset.

• Available to work a varied retail schedule, including evenings and weekends.
• Able to safely lift up to 50 pounds.
• Repetitive lifting, bending, and squatting.
• Able to stand for an extended period of time.
• Comfortable and willing to climb ladders and run other store related equipment.

• Soft skills – Leadership, teamwork, adaptability, problem solving, attention to detail, organized and exhibits exceptional work ethic, works with a strong sense of urgency.
• Effective communication skills (written and verbal).
• Customer service and sales driven.
• Proven track record of success.
• Strong computer skills. Proficient in word, excel, outlook.
• Must be able to pass a background check.
• Must have access to reliable transportation.

• Right to refuse unsafe work.
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about, actual and potential dangers in the workplace.

• Employees must work in compliance with OH&S acts and regulations.
• Use personal protective equipment and clothing as directed by SNDL Inc.
• Report workplace hazards and dangers to your General Manager or Health and Safety Representative.
• Report all accidents and incidents immediately to their General Manager and document it on our HSS website.
• Report all broken or damaged equipment to your General Manager and document it on our HSS website.

• Robbery and shoplifting – psychological stress, violence, and harassment.
• Overexertion injuries.
• Lifting and Handling Materials.
• Slips, trips, and falls.
• Knives and broken glass.

• Competitive salary and benefits.
• Flexible hours.
• Employee Discount.
• Free Uniforms.
• Contests and prizes.
• Product Knowledge training.
• With hundreds of locations throughout Alberta and British Columbia, there’s a convenient location near you.

1 Full time