The Opportunity: Key elements of this role include::

• Build and maintain positive, trusted and collaborative relationships with internal customers, stakeholders, peers, and vendors.
• Collaborate with team members and service providers to escalate and resolve complex technical issues promptly.
• Provide onsite technical support and troubleshooting for i Phones, i Pads, Windows devices, printers, phones, audio visual systems and various software/cloud applications and web services.
• Maintain detailed records of requests and incidents; take initiatives and provide stakeholders prompt follow-up actions to ensure an elevated level of service and continuous improvement.
• Provide rotational after hours on-call support including weekends and holidays and storm support as needed.
• Safeguarding personal safety and that of co-workers by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.
• Occasional local and/or North American travel with the group of stakeholders for in-person tech support as required.

These skills will make you successful:: Qualifications:

• Exceptional customer service and communication capacity, with the ability to explain technical concepts to non-technical users.
  
• Excellent interpersonal competencies with a strong sense of commitment, relationship building, adaptability and empathy
  
• Ability to work independently and as part of a team, with a proactive and positive attitude.
  
• Proven experience in a technical support role that involves a wide range of corporate devices and software. Familiarity with remote support tools and techniques.
  
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
  
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
  
• ITIL v3 or v4 foundation certification is an asset
  

Learn more about our culture and values: The perks of joining our team? We offer::

• Flexibility: Hybrid work model.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera: Recruitment & Promotion Policy: