What is the opportunity?
Reporting to the Manager, Trade Operations, this position is expected to provide support for all related processing of documentation and administration of all Trade related products (Guarantees, Letters of Credit, Documentary Collections).

This role is has both Full-Time and Contract positions.

What will you do?

• Provide premium service in all aspects of the Trade Finance operational workflow including the completion of Letters of Credit, Guarantees and Documentary Collections and ensuring service delivery standards are met or exceeded
• Point of support for all L/C and Guarantee operational escalations
• Responsible to meet monthly Key Performance Indicators and to participate in Payment and Trade Operation (PTO) Quality Initiatives.
• Responsible for effective relationship management of all partners, including, but not limited to BBE, P&CB, Capital Markets, IT, and Products/Sales Management teams
• Referral point for service partners in all businesses throughout RBC for processes relating to the issuing and advising of L/Cs, Guarantees and Documentary Collections
• Track service gaps/client impact errors, performing root cause analysis as required closing gaps, improving service and optimizing operational efficiency

What do you need to succeed?
Must have:

• 2- 3 years import/export documents checking experience
• Knowledge of SWIFT payment and L/C message types (MT700, 100 and 400 series)
• Working knowledge of ICC rules (UCP 600; ISP98, URDG758, ISBP)
• Strong organizational & decision-making skills.
• Technical aptitude and system documentation proficiency

Nice-to-have:

• CDCS (Certified Documentary Credit Specialist)
• Trade processing software such as Trade 360
• Previous Customer Service experience

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

#LI-Hybrid
#LI-POST

Job Skills
Document Examination, Document Processing, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management
Additional Job Details
180 WELLINGTON ST W:TORONTO TORONTO Canada 37.5 Full time TECHNOLOGY AND OPERATIONS Regular Salaried 2024-10-18