What is the opportunity?
This Leadership role contributes to the strategic business priorities of revenue growth and improving client experience by leading a team of Financing Specialists and supporting the Mid-Market Commercial Client Team in meeting the credit needs of clients while delivering a differentiated advice experience.

Coaching the team to excel in credit capability, rewarding and recognizing their accomplishments or achievements in a way that is meaningful to them; instrumental in supporting on credit quality improvements across the Region. Leading change within the organization by being an advocate and sponsor. Build engagement and lead your team to achieve the desired business outcomes. Developing and maintaining an extensive network of partners within the CAG, GRM and RBC partners.

Key Accountabilities

The role has four main focus areas:

Client Experience

• Creates a collaborative environment by engaging with VP’s in routines to collaborate on meeting client’s credit needs
  
• Oversees the development and delivery of a coordinated client contact strategy involving the entire CFS relationship team and referrals to RBC partners.
  
• Represents and promotes the RBC brand by participating in bank events and the local business community
  
• Coach the team to take ownership of client problems escalating concerns to appropriate partners
  
• Inspires team to work with colleagues to execute a coordinated client management strategy as guided by the client prioritization and annual review requirements
  
• Supports the team in escalation of senior credit development and approvals of credit for SLR and Com Com review
  

Client Solutions and New Client Acquisition

• Coach and influence your team to deliver credit solutions to meet or exceed client needs and proactively identify additional opportunities to grow products / services
  
• Manages the credit renewal process for the region in collaboration with the VP’s, in an effective and proactive manner with consideration to fluctuating volumes, time required to complete analysis, structuring, documenting and negotiating transactions and balance capacity as needed to meet the needs of the portfolio.
  
• Reinforces the importance of setting pricing and fees within prescribed guidelines on the portfolio jointly with VP, understanding the need to balance sales results, portfolio profitability, and relationship building
  
• Works with the CFS relationship team and CAG/GRM partners to monitor that credit solutions are provided to clients in a timely manner
  
• Ensures each team member works their network of clients, external industry and business contacts to generate new business opportunities for RBC
  

Employee Capability and Engagement

• Demonstrates commitment to team work and collaboration by coaching, mentoring and assisting colleagues to meet the credit needs of all clients
  
• Coach the team members to maximize the use of technology to follow through on all client strategies, sales activities and opportunities as well as to build corporate memory and enable the continuity of client servicing
  
• Engages in workforce planning with RVP CFS and maintain an active talent pipeline; support employees in understanding and navigating career options and provide clarity and guidance on their developmental activities
  
• Assists the RVP in providing credit coaching to all VP’s on structuring complex transactions, introducing credit process improvement, policy changes and trends or issues related to the portfolio
  
• Continues to develop a centre of expertise in credit that will support the field in training and advice
  

Business and Risk Management

• In partnership with Portfolio Quality Manager, provide expert advice to VP’s to help them resolve complex issues related to ongoing portfolio management
  
• Exercises good judgment when making all decisions, balancing shareholder risk and client experience.
  
• Keeps up to date on all communications including changes to RBC policy and procedures and ensure others do as well.
  

What do you need to succeed?
Must-have

• Proven track record in financial and credit analysis in support of exceptional client relationship management
  
• Minimum three years’ experience in commercial lending at a major financial institution
  
• Undergraduate degree in Business, Economics, Accounting, or Finance with strong quantitative, financial modeling, and analytical skills, as well as an ability to analyze company financial statements
  
• Strong skills with Microsoft Office, as well as experience with emerging resources, communications and technology (e.g. online data resources, web-based meetings, social media, digital banking, and mobile applications)
  
• Professional verbal and written communication skills with a high level of attention to detail in both written work and financial analysis
  
• Strong organizational skills, ability to perform well under pressure, prioritize multiple tasks and projects, while meeting time-sensitive deadlines
  

Nice-to-have

• MBA, CA, CMA, CGA, CPA or CFA
  
• Work experience in corporate lending / corporate finance
  
• Trained in credit and accounting with an ability to manage complex concepts
  

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
  
• Continued opportunities for career advancement
  
• World-class sales training, coaching, and development opportunities
  
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
  
• Opportunity to achieve great success and grow your career with RBC
  

Job Skills
Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software
Additional Job Details
VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER VANCOUVER Canada 37.5 Full time PERSONAL & COMMERCIAL BANKING Regular Salaried 2024-11-25 2024-12-10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above