Intelli Matrix

User support technician

Windsor

FULL TIME

October 14, 2024

  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 7 months to less than 1 year
  • Work setting
  • Office building
  • Tasks
  • Give access to computer networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Supervision
  • 1 to 2 people
  • Computer and technology knowledge
  • Networking software
  • Networking security
  • Internet
  • Servers
  • Security software
  • Word processing software
  • Mail server software
  • HTML editing software
  • MS Office
  • MS Windows
  • Share Point
  • Security and safety
  • Bondable
  • Work conditions and physical capabilities
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Personal suitability
  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Ability to multitask
  • Screening questions
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Financial benefits
  • As per collective agreement
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