Canada Job Openings
ECS Electrical Cable Supply Ltd.
User support technician
Richmond
FULL TIME
November 25, 2024
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 2 years to less than 3 years
- or equivalent experience
-
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
-
Certificates, licences, memberships, and courses
- Certified Computing Professional (CCP)
- Information Systems Professional (ISP)
-
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- MAC
- Device drivers
- Networking software
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- HTML editing software
- Salesforce
- MS Office
- Share Point
- Spreadsheet
- Wireless networks
-
Area of specialization
- Project management
- E-commerce
-
Security and safety
- Basic security clearance
- Confidential security clearance
- Criminal record check
-
Transportation/travel information
- Valid driver's licence
-
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
-
Own tools/equipment
- Computer
- Internet access
- Cellular phone
-
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
-
Screening questions
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current level of study?
-
Health benefits
- Dental plan
- Health care plan
-
Financial benefits
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
-
Other benefits
- Free parking available
- Other benefits
- Wellness program
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