GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
Job Summary
The role of the technical assistant is to support the network of authorized technical services, guiding them in solving difficult-to-solve diagnoses. They must also perform remote and even on-site diagnoses. The main objective is to provide technical support to the network of authorized technical services.
A profile with experience in practical diagnostic work is highly desirable.
Knowledge of English and Portuguese (oral and written)

• Respond to diagnostic requests from the authorized service network received by the online system.
• Keep the online system up to date
• Maintain response times within the parameters required by the brand.
• Make timely escalation of difficult-to-solve cases that pose a risk to users or have legal implications.
• Actively participate in technical meetings
• Manage the training center's diagnostic equipment.
• Suggest suitable repairs while keeping costs under control

Key Skills:

• Ability to work in an organized and methodical manner
• Self-management
• Up-to-date technical knowledge
• Responsible
• Ability to interact with different types of clients
• Ability to interact in a professional manner
• Ability to work under pressure
• Proactive
• Ability to communicate technically and socially, both orally and in writing

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.
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