About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Business Banking
We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.

Job Responsibilities

1) Overall to support Relationship Managers to grow a portfolio of profitable customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.
2) Assist the Relationship Managers with miscellaneous administration of the client portfolio including cash management (collection and payment), account opening/ maintenance/closure, loan facilities, loan post monitoring, cash pledge placement, foreign exchange etc. Ensuring all documentation and customer files are maintained in accordance with bank’s policies and procedures.
3) Identify and attend to client needs that may fall outside the scope of your role, including via referral of opportunities to established network of internal & external resources.
4) Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
5) Support and demonstrate a risk management culture in line with Bank’s values.
6) Proactive identification and escalation of risks and issues related to your role responsibilities & captured as a service request.
7) Adherence to the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
8) Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation are correct and maintained in a timely manner.
9) Accountable for operating responsibly within the parameters of your approved delegations.

Job Requirements

1) Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
2) Negotiation skills – exploring opportunities with a view to mutual benefit and acceptance.
3) Planning and organizing skills – establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
4) Problem solving – ability to seek out information and break down problems and situations into simple lists of components, options or alternatives.
5) Social skills – using appropriate behavioral styles to develop relationships and influence others.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.


Apply now and make a difference.