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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the team:
The Catalog Advisor team provides deployment and enablement services to customers deploying SAP Ariba procurement solutions. They are focused on providing a delightful customer experience – working through all phases of project initiation, strategy definition, requirement confirmation, configuration and build, testing, and the enablement of pilot supplier content for go-live. At the time of go-live, there is sound understanding the solution deployed and a clear plan for ongoing catalog enablement and adoption into business as usual. The Catalog Advisor team also supports customers after initial go-live to provide certain services that support further adoption and leverage new innovations.


About the role:
You would be actively managing customer facing catalog projects across the Asia Pacific Japan and Greater China (APJ & GCN) region working directly with customers to enable content and catalogs via the SAP Business Network – including outreach, training, and enablement. This role is a great opportunity to develop a solid foundation and understanding of global B2B digital catalog and content best practices and technologies.
The Catalog Advisor is responsible for deployment activities for SAP Ariba’s catalog modules within the larger SAP Ariba procurement applications. The role includes the responsibility for the successful execution of the Catalog enablement projects in time and at cost, education of the Buyers on SAP Business Network functionality related to Catalog Enablement and creation of specific project related education package for Sellers. The Catalog Advisor will demonstrate the ability to support multiple projects, offer solutions and escalate issues and manage the deployment of Catalog deliverables according to the project plan.


Working within the typical scope of responsibilities of a Catalog Advisor, you will be accountable for one or more customer projects for a range of customers. The evolution of the Catalog Advisor role has seen a focus that is centred on a successful customer deployment success and solution adoption. You will leverage procurement acumen and buy process knowledge in the role of trusted advisor to internal teams and customers.


In this role, you will:
Expert Knowledge

• Work with customers to provide support and best practice during the deployment of the solution.
  • Deliver high-quality, on-time implementation services on Catalog Deployment Projects to the buyer.
  • Configure and assist with Catalog system settings to meet the Buyer’s requirements.

Project Management

• Manage multiple projects simultaneously, reporting progress and effectively communicating status.
  • Tracks the progress of the Catalog Deployment deliverables.
  • Proactively escalates issues to the various stakeholders in the deployment team.
  • Delegate issues deemed out of scope to appropriate teams/individual.

Catalog Creation and Management

• Work across multiple projects to support the effective delivery of catalog projects.

Training Content Creation and Delivery

• Support creation of, and delivery of training materials for suppliers and customers.

Troubleshooting and Solution Testing

• For responsible projects, be point of contact for issue solution and support testing processes.
  • Provides issue resolution related to Catalog Deployment via the SAP Business Network for customers and their suppliers.

Stakeholder Management and Presentations

• As required, support the creation and delivery of presentations to internal and external stakeholders for various initiatives.

Travel
Travel to the customer’s location, approximately 0-5%


Who you are:
We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energised by lifelong learning.

• Excellent verbal and written communication skills
• Good presentation skills
• Strong customer focus and stakeholder management skills
• Strong analytical and independent problem-solving skills
• High attention to detail
• Strong organisational skills
• Technical understanding and capabilities
• Proficiency in Microsoft Office applications

Education and Qualifications

• University degree (Business and/or Information Technology).
• Experience on a Catalog Content related position would be an advantage (e.g. Category Manager, e-Business consultant, E-commerce specialist, e-Business Project Manager).
• Fluent in English
• Fluent in additional languages is advantageous; Chinese/Japanese/Korean/other

Skills

• Excellent verbal and written communication skills & strong customer focus.
• Strong analytical and problem-solving skills, conceptual thinker, Self-Motivated individual.
• Strong organizational skills.
• Technical understanding and capabilities to quickly learn and understand different tools and applications.
• Understanding of Business-to-Business Catalog strategy.
• Knowledge of procurement business processes, from requisitioning to payment.
• Knowledge of the following is an advantage: c XML, SQL, web design.
• Proficiency in Microsoft Office applications including Project, Word, Excel and Power Point.
• This role includes transferable skills such as; customer support, training, project management, and consulting.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408340 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.