Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is proud to be a leader in climate action, acting in line with the latest climate science. We are committed to reaching net zero greenhouse gas (GHG) emissions by 2040.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

•  Drives for high levels of customer satisfaction at optimal cost and maintains customer relationships
  
•  Ensures timely and accurate execution in solving warranty related complaints through optimal deployment of Field Support Technicians
  
•  Adequate use of 3rd party network to fulfil field service activities and WA related activities
  
•  Differentiates and offers Signify’s services propositions to the customers independently or in support of Sales in the Market.
  
•  Participates in new projects during installation, commissioning and acceptance testing as required or in support of System Center.  Manages the Customer Services function's cost in line with Market AOP
  
•  Provides custom training to customers upon request
  
•  Develops and ensures high level of functional capabilities of Customer Services employees and manages pipeline of talents.
  
•  Implementation of transition and expectation meeting from Client for Life (CLF)
  

Your qualifications

•  Lighting applications, solutions and field services business knowledge
  
•  Systems & Services Improvement
  
•  Financial acumen and commercial awareness
  
•  Standard practices and guidelines
  
•  Customer centricity
  
•  Motivator and good training skills
  
•  Collaboration, execution, and change management
  

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #Signify Life through the eyes of our employees!