What you’ll do:

• The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads zone improvement initiatives.
• Tools/Technology

• Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users.
• Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
• Assist with support of site-based IT systems.
• Under supervision, participate in troubleshooting and resolution of larger IT issues.
• Local hands and partnership with site, feet on the ground support to other IT teams with technology.

• Process

• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
• Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Assist in efforts related to root cause analysis and problem management as needed.
• Provide input on IT process to support the Manufacturing equipment.

- Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA)

• Participate in the Inventory, Risk Assessment & Profit Planning Process.
• Participate in internal audits related to IT processes, procedures, software, and systems.
• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

• People

• Liaison between IT and users to drive IT standards.
• Share information about standards, policies and best practices with end users to increase user satisfaction.

Qualifications:

• Bachelor degree and above
• High School Diploma
• 1 years of relevant IT service delivery experience
• Basic knowledge of MS Windows Operating Systems
• Basic knowledge of MS Office Suites - Power Point, Excel, Share Point, Outlook
• Hardware - PC’s, laptops, mobile devices, PC peripherals
• Ability to adapt and learn.
• Excellent customer service and communication skills
• Ability to relate well to people at all levels of the organization.
• Communication-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility.