Job Title: (Sr.) Manager, Retail Learning & Development, Kate Spade, Greater China
Department: Retail
Location: Shanghai

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

The successful individual will leverage their proficiency in Retail L&D to...

Sales Optimization…

• Set overall retail training plan for greater china and make local retail training strategy according to global L&D strategy
• Deliver the training programs or projects according to the training schedule for all levels of frontline staff
• Work closely with retail and operation team for training needs analysis and conduct shop visit and coaching to frontline staff
• Prepare regular training reports in order to evaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
• Lead training team including region trainer to prepare quarterly product training materials
• Prepare and consolidate statistical reports and feedback surveys of the training programs
• Develop, organize and maintain an updated database on training programs, manuals and related records/materials
• Liaise and coordinate with internal and external parties in executing training initiatives
• Develop current KOL program to help brand social media exposure and cultivate KS TOP KOL
• Take part in ad-hoc projects assigned by management

The accomplished individual will possess...

• University degree
• Minimum 5 years solid training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand
• Solid experience in training needs analysis, career development & customer service training
• Holder of other professional training qualifications is definitely advantageous

An outstanding professional will have...

• Able to cope with fast-growing and dynamic environment
• The ability to work with minimal supervision
• Excellent command of spoken and written English & Mandarin
• Presentable, attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
• Good time management and project management skills in completing multiple tasks within tight deadline
• Ability to work under pressure, challenging working environment and tackle problems in a positive way
• Proficiency in MS Office including Power Point, Excel and Chinese Word Processing
• Creative mindset with forward thinking mode
• Excellent facilitation, presentation skills and
• Action-oriented, energetic and participative in teamwork
• Flexibility to work extra hours on weekends for staff activities
• Frequent travel within China

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.