• Bachelor’s or above degree
• 3+ years of work experience in Sales, Marketing or customer engagement roles -work experience in a fast-paced and highly cross-functional organization
• Have the ability to listen to customers, understand needs, and ask clarifying/probing questions.
• Clear, concise, and confident communicator via phone or chat.
• A fast learner with strong curiosity.
• Ability to think logically and structure answers.

About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (Io T), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and 6 more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• Work closely with multiple stakeholders (Sales team, Partner team, Marketing team...) to achieve campaign goals while ensuring exceptional internal & external customer satisfaction.
• Leading the specific segment/industry conversation and program with stakeholders to improve the campaign efficiency and customer experience.
• Assess what knowledge gaps exist about the customer segment and recommend next steps to improve customer experience within MRC team and external stakeholders.
• Work as part of the project team to build a stronger AWS Lead Database by profiling/researching existing AWS leads to create a detailed view of the customer’s need for cloud technology and the sales opportunity.
• Perform calls to nurture leads with information/campaigns to increase their understanding of the AWS portfolio, the value proposition and relevant use cases for AWS services.
• Qualify leads and move them from little interest to warm and active interest; help our customers evolve from a stage of Education to a state of Consideration.
• Through tele-profiling, researching and nurturing efforts you will create higher value leads resulting in higher sales conversion rates.

A day in the life
You will be working closely with Marketing and Sales aligning on market and sales strategy.

On a day-to-day basis, you will profile Marketing leads, reach out to customers, nurture them, uncover their IT roadmaps and work with sales stakeholders with proper handover. You will have regular cadences with these stakeholders to earn trust and be customer obsessed. You will be impacting the Sales Pipeline at the top-middle of the funnel. With consistent results, a rep can also take on projects or courses to upskill and to career growth.

MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Preferably sales or marketing project-related working experience.